Customer Account Manager

3 weeks ago

Oxnard, United States STONE Resource Group Full time

Job Description

The Customer Account Manager will be primary point of contact for key customers accounts to own and address their central business & logistics needs in close collaboration with sales and other key functions. In addition, this position will be a key part of the Sales Strategy & Execution team with adopting tools & making analysis to contribute to strategy creating and execution. This position will also work closely with other sales leaders, teams and reps as a central expert to aid & guide on solving business problems when it comes to key customer accounts.


Responsibilities

  • Serve as the main point of contact for high-value customers, maintaining regular communications and building strong, trusted relationships with such customers.
  • Develop knowledge of customer behaviors, goals and challenges to proactively offer solutions.
  • Act as a customer advocate, ensuring customer needs are prioritized across functions including Sales, CX, Operations and product development.
  • Assist with regular customer business reviews.
  • Address and resolve complex customer issues with urgency and in an effective manner utilizing cross department coordination.
  • Identify growth opportunities to expand existing relationships.
  • Monitor and analyze customer account metrics while using data to assist with strategy and decision making.
  • Prepare and present detailed reports on customer account status, feedback and metrics to management.
  • Assist in creating and executing business plans to accelerate sales.
  • Performs other duties as assigned by the direct manager.


Qualifications

  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Minimum 3 years’ experience in customer account management, customer service or related field.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Demonstrate ability to learn business disciplines quickly and deliver results under pressure.
  • Eagerness & openness for further development for both personal & professional growth while maintaining a positive attitude under pressure.
  • Strong problem-solving abilities, with a proactive and solution-oriented approach.
  • Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
  • Ability to travel occasionally for key customers & sales meetings.

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