Customer Service Specialist
1 month ago
Position Details:
Client: Fortune 500 (Banking / Financial Giant)
Job Title: Customer Service Associate
Duration: 06+ months
Location: Saint Louis Park, MN(Onsite)
Shift: Mon-Fri (08:00 AM to 05:00 PM)
Pay range: $20-21/Hr.
Job Responsibilities:
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Provide support to internal and external customers in account management, operations, documentation, and technical support.
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Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact.
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Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements.
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Act as a primary support person for the customer and internal partners supporting customer services. Provide information to managers as well as internal and external customers to resolve customer issues.
Required Qualifications:
- 3-5 years of experience preferred ; 2 years minimum
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Aid in Remediation Process: comfortable supporting claims, interacting with research group.
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Good critical thinking skills and ability to work on tasks that are time sensitive.
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Experience working on production pipeline.
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Aid in Payment Processing: backend of claims, detail oriented with research and data knowledge.
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Experience working with various tax documents (W9, Bankruptcy, 1099)
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