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Client Relations Specialist

2 months ago

Shoreview, Minnesota, United States TSI Incorporated Full time
Who Are We?

Are you passionate about contributing to a better world? At TSI, our mission is to enhance global safety by safeguarding individuals, products, and the environment.

We take pride in our diverse array of solutions that address our clients' challenges across the globe. From ensuring workplace safety and monitoring air quality to assisting complex technical sectors such as pharmaceuticals, semiconductor manufacturing, and research, TSI employees are integral to a meaningful cause.

Role Overview

The Client Relations Specialist is an entry-level position that supports TSI's clientele and Sales teams by delivering product and service information, processing sales orders, documenting customer interactions, resolving issues, and generating quotes.

This role involves collaboration with assigned regional markets, fostering strong partnerships with internal Sales teams.

Key Responsibilities

To thrive and advance your career at TSI, you will be responsible for:

  • Delivering exceptional customer service in response to moderate to high volumes of incoming calls from external clients and TSI Field Sales representatives.
  • Utilizing various systems and resources to provide accurate information regarding pricing, order status, terms and conditions, service processes, and product specifications.
  • Responding to customer inquiries by generating sales leads and creating quotes as necessary.
  • Establishing and maintaining customer master data.
  • Documenting customer interactions and providing follow-up to ensure resolution when needed.
  • Supporting assigned Regional Sales Managers and Direct Sales Specialists as the primary contact for quote generation, order resolution, product estimations, and general troubleshooting.
  • Reviewing and correcting customer orders prior to entry into SAP.
  • Adhering to internal policies and best practices to ensure accurate and complete information is provided using appropriate methods and tools.
  • Driving individual and team performance goals and objectives.
  • Identifying opportunities for process improvements that enhance customer experience and organizational efficiency.

Other duties may be assigned as needed.

Qualifications

Required:

  • High School Diploma or GED with 3+ years of experience in Customer Support, Inside Sales, or a related field.
  • 2-year degree (technical or Associates) preferred with 1+ years of experience in Customer Support, Inside Sales, or a related field.

Knowledge and Skills:

  • Strong customer service orientation with active listening skills.
  • Excellent verbal and written communication abilities.
  • Capability to multitask, prioritize, and manage time effectively.
  • High integrity and commitment to customer satisfaction.
  • Motivated team player with a collaborative spirit.
  • Inquisitive problem solver with a solid technical aptitude.
  • Familiarity with CRM systems and best practices.
  • General understanding of manufacturing and service delivery processes.
  • Exposure to business-to-business sales.
  • Proficiency in Microsoft Office tools.
What We Offer

At TSI, our employees are our greatest asset, and we prioritize their health and well-being. We provide a competitive benefits package designed to protect our employees and their families while promoting a healthy work-life balance.

We are dedicated to employee development and growth, fostering an environment of collaboration and innovation. Our work is meaningful, and the products we create contribute to the protection of people and the environment.

Work Environment

We encourage our employees to dress comfortably for their workday, understanding that comfort can enhance productivity.

Enjoy complimentary beverages and access to on-site cafeterias where employees can take breaks and enjoy meals.

Benefits Include:

Comprehensive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.

Legal authorization to work in the United States is required without the need for sponsorship. Proof of eligibility to work in the United States is necessary.

TSI is an equal opportunity employer.

We provide trusted measurement, application guidance, and data analytics solutions that empower our global clients to make informed decisions. Together, we are creating a better world by safeguarding people, products, and the environment, while optimizing research and industrial processes.