Technical Service Associate

2 months ago

Shoreview, Minnesota, United States TSI Full time

About TSI

TSI is a leading provider of innovative solutions that help protect people, products, and the environment. Our mission is to create a better world by delivering exceptional customer service and support.

Job Summary

We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing product and service information, processing sales orders, documenting customer contacts, resolving product and service problems, and creating quotes.

Key Responsibilities

  • Provide superior customer service to external customers and internal sales teams through phone, email, and other communication channels.
  • Utilize multiple systems and resources to provide accurate and timely information on product specifications, pricing, order status, and service processes.
  • Respond to customer inquiries, generate sales leads, and create quotes as needed.
  • Document customer interactions and provide follow-up to ensure resolution.
  • Support regional sales managers and direct sales specialists with quote generation, incomplete order resolution, product lead estimations, and general troubleshooting.
  • Review and correct customer orders prior to entering into our system.
  • Follow internal policies and best practices to provide accurate and complete information.
  • Drive individual and team performance goals and objectives.
  • Evaluate and identify opportunities to drive process improvements that positively impact the customer experience and create efficiencies in the organization.

Requirements

  • 2-year degree (technical or associate's) or equivalent experience.
  • Minimum of 1-year customer support, inside sales, or equivalent experience.

Preferred Qualifications

  • Bachelor's degree.
  • SAP experience.

What We Offer

At TSI, we value our employees and offer a competitive benefits package, including medical insurance, life insurance, short-term and long-term disability, 401K employer contribution, flexible spending account, education assistance, and more. We also offer a dress-for-your-day policy, free beverages, and on-site cafeterias. We are an equal opportunity employer and require legal authorization to work in the United States without the need for sponsorship.

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