Help Desk Technician II
4 weeks ago
We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to complex problems.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot technical issues and provide solutions to complex problems
- Document requests and incidents according to business processes and standard operating procedures
- Communicate with customers at all levels of technical and non-technical skills set
Requirements:
- High school diploma or equivalent
- 2 or more years of related technical experience
- Ability and willingness to obtain and maintain a SECRET government clearance
- Ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
- Ability and willingness to work on-site, as required
- Louisiana residency, living within a reasonable driving distance of our New Bossier City (approximately 60 miles)
- US Citizenship
Preferred Qualifications:
- Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
- Active SECRET clearance
- ITIL Foundations v 4 or HDI-SCA certification
What We Offer:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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