Help Desk Technician II

4 weeks ago


Bossier City, Louisiana, United States General Dynamics Information Technology Full time
Job Summary

We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to complex problems.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot technical issues and provide solutions to complex problems
  • Document requests and incidents according to business processes and standard operating procedures
  • Communicate with customers at all levels of technical and non-technical skills set

Requirements:

  • High school diploma or equivalent
  • 2 or more years of related technical experience
  • Ability and willingness to obtain and maintain a SECRET government clearance
  • Ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
  • Ability and willingness to work on-site, as required
  • Louisiana residency, living within a reasonable driving distance of our New Bossier City (approximately 60 miles)
  • US Citizenship

Preferred Qualifications:

  • Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
  • Active SECRET clearance
  • ITIL Foundations v 4 or HDI-SCA certification

What We Offer:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays


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