Help Desk Technician
1 month ago
The Help Desk Technician is a critical role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. As a Help Desk Technician, you will be responsible for providing timely and effective technical support to users, troubleshooting complex issues, and documenting solutions to improve the overall user experience.
Key Responsibilities- Customer Service (35%): Provide exceptional customer service support for all business applications, including enterprise and divisional applications, as well as hardware environments.
- Troubleshooting (25%): Perform restorative and maintenance actions to resolve problems using basic troubleshooting and technical skills.
- Documentation (20%): Maintain timely entry of accurate information and data regarding user issues within the tracking system and according to policies and standards.
- Projects and Teamwork (10%): Collaborate with the Help Desk team to expedite solutions for users and participate in on-call rotation.
- Associate's degree, technical training school completion, or equivalent work experience.
- Minimum of 1 year technical help desk experience.
- Strong verbal and written communication skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Minimum of 2 years of technical help desk experience.
- Advanced knowledge of troubleshooting complex issues, such as network printers, remote connectivity, software support, hardware issues, and Microsoft Office 365.
- Experience supporting virtualization, VMware Horizon, VMware vSphere, VPN, Microsoft Endpoint Manager, and Active Directory.
This job operates in a professional office environment. The employee will work in a fast-paced office environment that may require additional hours to complete work. The physical demands of this position require the ability to talk and hear, sit and use hands and fingers, and occasionally stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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