Help Desk Technician

6 days ago


new york city, United States Planet Technology Full time

Help Desk Technician

  • Full-Time / Permanent Position
  • 100% onsite - Long Island City- NY,NY
  • $60-90k per year - Excellent benefits with free employee medical and strong 401k match



Day-To-Day

*Act as first line of IT technical support for 600+ users is efficient, professional and timely.

*Ensure technical problems are escalated appropriately in a timely way.

*Address IT issues promptly with minimum interruption to business processes; escalate issues properly

*Complete thorough, accurate, prompt and useful documentation

*Assist with special projects assigned by management and ensure they are completed according to schedules and deadlines.

*Help with general day-to-day support - configuring workstations and servers, implementing applications, supporting users when using off-the-shelf software, administering network peripherals, remediating slow systems (users’ device, servers’, resources, printing…), resetting passwords, provision cellphones, provision workstations and VDI Setup new users’ desk in advance in a streamlined process and provide user training, administering users accounts, administering the phone system (phone extensions, hunt groups, outages…), creating new Active Directory user accounts, etc.

Requirements:

*3+ years of experience with help desk and desk side support

*Strong Office 365 experience – this is key

*Basic networking (multi-factor authentication – Duo, etc)

*Experience with Active Directory

*Microsoft and VMWare experience/certs

*Supporting phone and printer issues

*Familiarity with supporting ERP systems – if you have someone without this let me know

*Bachelor's Degree

Preferred

*Mac experience


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