Export Specialist, Distributor Coordinator

4 weeks ago

Torrance, United States Rose International Full time

Required Skills:

1.BA/BS degree in Business or equivalent

2.Equivalent work experience in a business environment in lieu of a degree

3.2+ years of experience in export customer service or related field

4.Bilingual - Spanish

Job Overview:

This position is the primary liaison with AHM’s distributors and Genpos and supports maintaining the highest levels of service and parts availability for our export customers by maintaining on-time delivery, shipment integrity, and supporting the reduction of Backorders and Critical Backorders.

The Distributor Coordinator is assigned key export Distributors and Genpos of mid-complexity, and must work with other internal groups to meet customer service expectations. At this level, the Distributor Coordinator will be actively engaged in efforts to improve service level, reduce export backorders and critical backorders, and support department policies.

This position requires frequent updates to Management on key efforts to achieve customer satisfaction (i.e., weekly CBO updates to executives) and special projects such as Export Backorder and CBO management.

Roles and Responsibilities:

The Distributor Coordinator is the main window person for assigned export customers and will work with multiple departments such as Spec (to set up part numbers y-Kits), Supply (to gather ETA information for our customers and request expedites), Campaign and Service (to submit orders for customers), Regulatory (to support shipping compliant parts to different markets), IPC (to provide customer forecasts). Additional responsibilities include overseeing the W37 (forecasting) program with different customers and supporting New model activities.

In addition, this position supports quality claims processing and coordinates with the quality team for inspections and returns of exception freight when necessary from overseas customers.

At this level, coordinators will have a working knowledge of the customer expectations and the export logistics flow and will be able to work with different departments within the Parts and Service division.

The coordinator will be responsible for overall Export Service Level, W37 forecast accuracy, Backorders, CBOs, and on-time delivery of assigned customers. The entry-level supply specialist is responsible for customers with moderate complexity and sales.

The coordinator will conduct periodic Video conferences with assigned customers as well as provide monthly reports required for Management review, distributor summaries, monthly customer video conferences, Trees, and CAPDos.

Special projects will also be assigned, and travel to meet with top customers may be required.

Daily Tasks:

Customer service activities (Conduct monthly video conference calls, Distributor and Genpo visits, researching, analyzing, and providing ETA’s, coordinating orders. Daily communication, and understanding of customer market situation.

Work with internal departments to expedite and address customer regulatory requirements, etc.)

Overall Export Service Level & Inter-Regional S/L @ N+2

New Model parts availability (ensure parts shipped on time for launch)

Export BO and CBO management (BO reduction, release, and recovery) and weekly presentations to executives

Reporting and special projects

Work with part centers and ECS Logistics to ensure shipments are processed and shipped on a timely basis.

W37 Program (obtain forecasts, submit to IPC, track performance, CAPDo, annual review)

Desired Skills:

Proficiency in MS Office Suite – Excel, Access, PowerPoint, Word

Proficiency in Business Objects reporting

Experience in international business beneficial

Basic understanding of AHM Parts Business and Operations

Planning & Organizing

Communication & Informing Skills

Position Factors (i.e. multi-plant assignment, work environment)

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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