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Export Operations Specialist

2 months ago

Torrance, California, United States Rose International Full time

Required Qualifications:

1. Bachelor's degree in Business Administration or equivalent experience.

2. Relevant work experience in a corporate setting may substitute for formal education.

3. Minimum of 2 years in export customer support or a related area.

4. Bilingual proficiency in Spanish is essential.

Position Overview:

  • This role serves as the primary contact for Rose International's distributors and Genpos, ensuring optimal service levels and parts availability for export clients by managing timely deliveries, shipment accuracy, and minimizing backorders.
  • The Coordinator will handle key export distributors and Genpos of moderate complexity, collaborating with various internal teams to fulfill customer service objectives. This position is focused on enhancing service levels, decreasing export backorders, and adhering to departmental guidelines.
  • Regular updates to management regarding customer satisfaction initiatives (e.g., weekly updates on critical backorders) and special projects related to export backorder management are required.
  • The Coordinator acts as the main point of contact for assigned export clients, liaising with multiple departments such as Specifications (for part number setups), Supply Chain (for estimated time of arrival information), Campaign and Service (for order submissions), and Regulatory (to ensure compliance for shipping to diverse markets).
  • Additional responsibilities include overseeing the W37 forecasting program with various clients and supporting new model initiatives.
  • This position also involves managing quality claims and coordinating with the quality assurance team for inspections and returns of exceptional freight from international customers.
  • Coordinators at this level should possess a solid understanding of customer expectations and the export logistics process, enabling effective collaboration with different departments within the Parts and Service division.
  • Responsibilities include ensuring overall export service levels, maintaining W37 forecast accuracy, managing backorders, and ensuring timely deliveries for assigned clients.
  • Regular video conferences with assigned customers and the preparation of monthly reports for management review, including distributor summaries and CAPDos, are part of the role.
  • Special projects may be assigned, and travel to meet with key customers could be necessary.
  • Daily Responsibilities:
    • Engaging in customer service activities such as conducting monthly video calls, visiting distributors and Genpos, researching and analyzing ETA information, and coordinating orders.
    • Maintaining overall export service levels and inter-regional service levels.
    • Ensuring timely availability of new model parts for launches.
    • Managing export backorders and critical backorders, including weekly presentations to management.
    • Collaborating with part centers and logistics to ensure timely processing and shipment of orders.
    • Overseeing the W37 program, including obtaining forecasts, submitting to IPC, and tracking performance.

Desired Skills:

  • Proficiency in Microsoft Office Suite, including Excel, Access, PowerPoint, and Word.
  • Experience with Business Objects reporting.
  • Familiarity with international business practices is advantageous.
  • Basic understanding of the Parts Business and Operations at Rose International.
  • Strong planning and organizational skills.
  • Effective communication and information-sharing abilities.

Position Considerations:

  • Only candidates authorized to work in the designated country will be considered.
  • Position start dates and durations are estimates and may vary based on business needs.

Benefits:

For details on employment benefits associated with this position, please refer to the company's official resources.

Equal Opportunity Employment:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.