Spa Manager

2 months ago

Miami, United States Hand & Stone - DoralWest Kendall Full time
NOW HIRING SPA SALES & OPERATIONS MANAGER
Multi Unit Owner - West Kendall and Doral, FL

Hand and Stone Massage and Facial Spa is seeking a full-time Sales and Operations Manager for our established spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations and customer service. Previous management experience, ideally hiring and managing multiple roles - sales and service - in a membership-based model is critical to this management position.

Spa Manager Performance will be based on the following metrics:


  • Membership Conversion – You know how to promote a membership-based model, measure key metrics, and drive profitability. We would love to hear your strategies and previous experience 
  • Leadership – building a consistent, and cohesive culture based on driving KPIs, accountability, and consistent, flawless guest service.
  •  Business Acumen– run your own business without the risk The ability to analyze metrics and make decisions to drive results is key. 
What you need to succeed in this role:

  • Experience in a membership model environment.
  •  Ability to multitask and delegate.
  • · Have a growth mindset with your team
  • · Drive sales numbers
  • · Provide excellent customer service
  • • 3 to 4 years management experience in the salon/spa, retail, or hospitality industry.
  • • Flexible schedule – this role requires a variety of hours including nights and weekends
  • • Passion for promoting the benefits of massage and skin care services.
  • • Strong, and clear communication skills

What’s in it for you?

• $54,000 base salary plus up to $8k additional in bonuses
• Additional incentive bonuses on gift card goals for the holiday season.
• PTO
• 401K with Employer Matching
• Spa Membership

About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in Doralis independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Our beautiful spa has an established client base, developed staff, and growing sales numbers. We are located in Downtown Doral.

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