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Enterprise Technical Service Task Lead

3 months ago

Albuquerque, United States Chickasaw Nation Industries, Inc. Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Enterprise Technical Service Task Lead performs independently or as a key multi-functional team member in identifying, planning, developing, deploying, and communicating enterprise technology solutions that can involve multiple physical locations and business units. The position is primarily focused on leading a team of IT Engineers who support a large Active Directory environment along with multiple enterprise infrastructure applications

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. 

ESSENTIAL REQUIREMENTS

Must have a minimum of ten (10) years’ experience administering a large enterprise Active Directory environment in addition to the skill-sets defined in the job responsibilities above.

Must be able to obtain a customer clearance for access to facilities, equipment and property (Public Trust). 

KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.

Directs Enterprise-level Active Directory administration. This includes Forest/Domain Architecture, AD Service Owner Tasks, DNS infrastructure, account provisioning, configuration of Active Directory sites, enterprise group policies, LDAP-S, and monitoring of AD replication and core services.

Oversees all aspects of enterprise technology services including but not limited to VPN, enterprise anti-virus, enterprise patching, encryption solutions, account provisioning, PKI, PIV infrastructure, Tier 3 support SLA’s, after hours on-call support, operational security tasks and change control.

Serves in a Senior IT Consultant role to the ETS Federal Task Manager which includes advising on security audits, industry best-practices, new technologies, and aligning enterprise technology with business needs.

Directs Enterprise-level Systems Administration with Windows Server 2016/2019. This includes

oversight of daily administration, loading operating systems, updating firmware and BIOS, installing latest patches and anti-virus, proactively monitoring of servers, back-ups/failover, routine maintenance, change management, disaster recovery (DR), and regular documented reporting of system maintenance.

Plans, conducts and directs the analysis of IT problems, and provides technical expertise in identifying, evaluating and recommending IT systems solutions to specific situations to improve the efficiency of internal administrative operations, organizations, or management.

Provides industry best-practice guidance to customer on Enterprise Cloud Integration, Identity and Access Management (IAM), Active Directory Federation Services (ADFS), and implementation of Federal Security Regulations (FISMA, NIST) into a large enterprise environment.

Works on day-to-day implementation and management of assigned projects.

Initiates, implements, and/or oversee routine or as needed administrative and managerial project related activities, including creating analysis and feedback tools, schedules, work plans, management reporting tools, testing plans, meeting planning and materials, training plans, and other related tasks.

Analyze, evaluate, and/or make recommendations for improvement in the efficiency of internal processes, administrative operations, organizations, or management.

Support a wide range of IT management activities including strategic planning, capital planning and investment control, workforce planning, policy/standards development, resource management, knowledge management, architecture/infrastructure planning/management, and auditing.

Assist in the development of directives and the design, development, documentation, and implementation of various reporting systems.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for aiding in own self-development by being available and receptive to all training made available by the company. 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

Bachelor's degree and a minimum of ten (10) years’ relevant experience, or equivalent combination of education/experience.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

ITIL V3/2011 Foundations, Microsoft Certified Enterprise Administrator, Security+ desired.

A demonstrated proficiency in Microsoft Windows/Office and Microsoft Project.

Customer service skills and excellent communication skills (verbal, presentation, and written).

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. 

CNI CORE COMPETENCIES Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EOE including disability/vet.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us