Service Desk Support Specialist
2 days ago
We are seeking a highly skilled Service Desk Technician to join our team at Encantado Technical Solutions. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Respond to inbound inquiries via phone, email, and live chat, gathering information and diagnosing technical issues related to hardware, software, network connectivity, and applications.
- Manage offline tickets, prioritizing high-severity issues and collaborating with internal teams to ensure timely resolution.
- Contribute to the improvement and expansion of our knowledge base by documenting solutions to resolved tickets and identifying opportunities for new articles.
- Adhere to KCS principles to promote knowledge sharing and continuous improvement.
- Maintain accurate records of all interactions and resolutions, analyzing trends and identifying opportunities for improvement in service delivery.
- High School Diploma and a minimum of 3 years of experience in a technical support role.
- US Citizenship and ability to obtain and maintain a U.S. Department of Energy Q security clearance.
- Strong understanding of basic IT concepts and terminology, excellent communication and interpersonal skills, and active listening skills.
- Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment.
We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you'll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.
-
Helpdesk Support Specialist
2 days ago
Albuquerque, New Mexico, United States Respec Full timeJob Title: Helpdesk Support SpecialistRespec, an integrated consulting and services company, seeks a Helpdesk Support Specialist to provide administrative helpdesk support and ensure that clients' Service Level Agreements are met.Responsibilities:Provide primary helpdesk service specialist support for a large suite of software applicationsWork closely with...
-
Senior IT Support Specialist
2 days ago
Albuquerque, New Mexico, United States Rocket Lab Full timeAbout Rocket LabRocket Lab is a global leader in launch and space systems, providing reliable access to orbit since 2018. Our Electron rocket has become one of the most frequently launched rockets in the world, and our Neutron rocket is set to launch the mega constellations of the future. Our space systems business includes a range of satellites and...
-
Computer Support Specialist
1 week ago
Albuquerque, New Mexico, United States Leidos Full timeJob SummaryWe are seeking a skilled Computer Support Specialist to join our team at Leidos. As a key member of our IT service desk, you will provide top-notch technical support to our customers, ensuring their computer systems and software are running smoothly and efficiently.Key ResponsibilitiesTechnical SupportProvide comprehensive phone and email support...
-
Technical Support Specialist
3 weeks ago
Albuquerque, New Mexico, United States ECS Limited Full timeECS Limited is in search of a Technical Support Specialist to join our dedicated team. Position Overview:The Technical Support Specialist is integral to the ITIL Service Operation phase, particularly within the Incident Management and Request Fulfillment frameworks. This role serves as the primary contact for users, resolving their technical challenges and...
-
IT Support Specialist
2 days ago
Albuquerque, New Mexico, United States ECS Federal Full timeService Desk Technician RoleThe Service Desk Technician plays a vital role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They serve as the single point of contact for users, addressing their technical issues and providing timely resolutions.Key Responsibilities:Respond to and resolve...
-
Healthcare Support Specialist
3 weeks ago
Albuquerque, New Mexico, United States The University of New Mexico Full timePosition OverviewThe Center of Occupational Environmental Health Promotions, part of the Department of Internal Medicine, is looking for a Healthcare Support Specialist to join our outpatient clinic team. This role is essential in delivering professional medical services and ensuring quality patient care, which includes patient evaluation and triage.The...
-
Technical Support Specialist I
3 weeks ago
Albuquerque, New Mexico, United States University of New Mexico Full timeTechnical Support Specialist IPosition OverviewThe University of New Mexico's IT Service Desk is dedicated to delivering exceptional customer service and technical assistance to a diverse community, including students, faculty, staff, and affiliates regarding all IT services.This role is designed for entry-level candidates and will primarily involve...
-
Ortho Customer Service Specialist
3 weeks ago
Albuquerque, New Mexico, United States Lovelace Health System Full timeOrtho Customer Service SpecialistJoin our dedicated team as a full-time, day shift Ortho Customer Service Specialist.Begin your journey with purpose:People First, Always.We prioritize our team members:We offer comprehensive medical, vision, and dental insurance, along with a health savings account, competitive compensation, paid time off, a 401k retirement...
-
Administrative Support Specialist
2 weeks ago
Albuquerque, New Mexico, United States UMC Health System Full timeOverview:The Administrative Support Specialist is essential in delivering clerical and operational assistance to facilitate the efficient functioning of a designated department.Key Responsibilities:Handle incoming calls, greet visitors, arrange appointments, prepare documents, generate reports, manage filing, scanning, and faxing tasks.Welcome and assist...
-
Administrative Support Specialist
2 weeks ago
Albuquerque, New Mexico, United States UMC Health System Full timeOverview:The Administrative Support Specialist is essential in delivering clerical and organizational assistance to facilitate the efficient functioning of a designated department.Key Responsibilities:Handle incoming calls, greet guests, arrange meetings, prepare documents, generate reports, manage filing systems, and oversee scanning and faxing...
-
Operations Support Specialist
3 days ago
Albuquerque, New Mexico, United States New Mexico Probation and Pretrial Services Full timeJob Details for Operations Support SpecialistNew Mexico Probation and Pretrial Services is seeking a skilled Operations Support Specialist to join our team. As a key member of our court services division, you will play a critical role in ensuring the smooth operation of our court systems.Key Responsibilities:Provide administrative support to court staff and...
-
Ortho Customer Service Specialist
3 weeks ago
Albuquerque, New Mexico, United States Lovelace Health System Full timePosition OverviewWe are seeking a dedicated full-time Ortho Customer Service Specialist (CSS) to join our team.Your purpose starts here:People are our priority, always.How we support our team:We offer comprehensive medical, vision, and dental insurance, health savings accounts, competitive salaries, paid time off, a 401k retirement plan with company...
-
Pharmacist Contract Specialist
5 days ago
Albuquerque, New Mexico, United States HealthCare Support Full timeJob SummaryHealthCare Support is seeking a highly skilled Pharmacist Contract Specialist to join our team on a local contract basis in Albuquerque, New Mexico.Job DescriptionWe are looking for a Pharmacist Healthcare Consultant who can provide expert services to our clients in the healthcare industry. The ideal candidate will have a strong background in...
-
Customer Service Representative
2 weeks ago
Albuquerque, New Mexico, United States The Lash Lounge Albuquerque - NE Full timeAbout The Lash Lounge Albuquerque - NEThe Lash Lounge is a premier beauty establishment dedicated to providing exceptional services in Lash Extensions. Our mission is to enhance the natural beauty of our clients' lashes while ensuring a comfortable and inviting atmosphere.Position Overview: Front Desk AssociateWe are looking for an enthusiastic Front Desk...
-
Travel Nurse RN Specialist
5 days ago
Albuquerque, New Mexico, United States Healthcare Support Full timeJob Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a Dialysis setting. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with the highest degree of success.Job Responsibilities:Provide high-quality patient...
-
Front Desk Coordinator
2 weeks ago
Albuquerque, New Mexico, United States Ardent Health Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at Ardent Health. As a key member of our team, you will be responsible for providing exceptional customer service and front desk assistance to our patients and visitors.Key ResponsibilitiesCustomer Service: Provide direct customer service and...
-
Administrative Support Specialist
3 weeks ago
Albuquerque, New Mexico, United States Centric Title & Escrow Full timeJob OverviewPosition Summary:The role involves providing comprehensive office assistance through various clerical functions and related responsibilities. The individual in this position will be tasked with welcoming clients, managing incoming communications, routing calls to the correct personnel, handling mail distribution, and ordering supplies, along with...
-
Administrative Support Specialist
2 weeks ago
Albuquerque, New Mexico, United States Centric Title & Escrow Full timeJob OverviewPosition Summary:The role involves providing comprehensive office assistance through various clerical tasks and responsibilities. The individual in this position will be tasked with welcoming clients, managing incoming calls, routing calls to the correct personnel, handling mail distribution, and ordering supplies, along with other administrative...
-
Front Desk Ambassador
5 days ago
Albuquerque, New Mexico, United States Marriott Pyramid Albuquerque Full time{"h1": "Front Desk Host Job Description", "p": "At Marriott Pyramid Albuquerque, we're seeking a Front Desk Host to provide exceptional guest experiences. As a Front Desk Host, you'll be the first point of contact for our guests, setting the tone for their stay. Your warm smile and welcoming demeanor will make our guests feel valued and at home.**Key...
-
IT Support Specialist for Managed Services
2 weeks ago
Albuquerque, New Mexico, United States Computer Corner - Albuquerque Full timeJob DescriptionWe are seeking an experienced IT Support Specialist to join our team at Computer Corner - Albuquerque. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technology systems operate correctly with minimal interruption.Key Responsibilities:Implementing security...