Lead Service Manager

1 week ago


Albuquerque, New Mexico, United States Snelling Staffing El Paso, Texas Full time
Lead Service Technician Job Description

**Job Summary:**

The Lead Service Technician will be responsible for overseeing project crews, ensuring job completion according to quality and safety standards, and maintaining crew efficiency. This role requires strong leadership and technical skills to ensure successful project outcomes.

Key Responsibilities:

  • **Supervise Project Crews:**
  • Lead and manage project crews to ensure effective performance and provide necessary training to ensure crew members are equipped to complete tasks efficiently.
  • **Coordinate with Installation Manager:**
  • Collaborate with the Installation Manager to ensure productivity and job completion, ensuring that projects are completed on time and within budget.
  • **Complete Internal Paperwork and Project Updates:**
  • Ensure all internal paperwork and project updates are completed daily, maintaining accurate records and ensuring seamless project progression.
  • **Perform Quality Checks:**
  • Conduct quality checks on projects to ensure compliance with standards and specifications, identifying and addressing any issues promptly.
  • **Act as Main On-Site Customer Contact:**
  • Serve as the primary point of contact for customers on-site, participating in meetings and ensuring customer satisfaction.
  • **Notify Operations Team of Project Delays or Issues:**
  • Notify the operations team of any project delays or issues, ensuring prompt resolution and minimizing project impact.
  • **Assist in Minimizing Project Costs:**
  • Collaborate with the operations team to identify opportunities to minimize project costs, ensuring that projects are completed within budget.
  • **Perform Low Voltage Pathway Installation and Termination:**
  • Perform low voltage pathway installation and termination, certification, and troubleshooting cabling, ensuring that all work meets quality and safety standards.
  • **Complete Other Assigned Responsibilities:**
  • Perform other assigned responsibilities as required, ensuring that all tasks are completed efficiently and effectively.

Qualifications and Requirements:

The ideal candidate for this role will possess strong problem-solving skills, the ability to work at heights, and experience in the telecommunications field. Additionally, the candidate should have education, certifications, licenses, and skill requirements necessary for the position.

Working Conditions:

The working conditions for this role include indoor and outdoor environments with physical demands, requiring the ability to work in a fast-paced and dynamic environment.



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