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Applications Support

2 months ago

Plano, United States ATR International Full time

Job Description:

Mission Control - Application Support Roles & ResponsibilitesApplication monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability eventsTriage Distributed and Mainframe applications and Middleware Platform related IncidentsInfrastructure Management Deep Knowledge ( Unix / Linux , DB Oracle ,Kubernetes, Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lambda, Casandra, Redis Cache )Incident and Problem Management functions (i.e responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)Perform Unix Shell, PERL, Bash scripting as required.Analyses of Issues around complex tech stack applications Unix / Linux , DB Oracle ,Kubernetes, Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lambda, Casandra, Redis Cache and triage for issue resolutions.Run job scheduler like CTRL-MTroubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutionsIncident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance processProvide end-to-end view of issues for objectivity and ability to be a single voice for line-of-businessInfluence senior technology leads across organizations to ensure timely resolution of incidents Job responsibilities• Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.• Monitor infrastructure, servers, databases, distributed batch jobs.• End to end view of issues for objectivity• Support Sustained Resiliency, Disaster Recovery, and High Availability events.• Coordination and communications during critical outage situations• Single voice for our line of business and for cross line of business incidents• Influence senior technology leads across organizations to ensure timely resolution of incidents A little about the team and what they will be doinga MC (Mission Control) is primarily involved in providing mitigation of production incidents for all those applications Onboarded to Mission Control MC gets Netcool alerts triggered for onboarded applications and we take necessary actions to triage (review Splunk/Dynatrace logs, Datadog,Grafana App restarts, Routing traffic, Property Push..etc) to ensure incidents are mitigated with none to minimum impacts. Are they working on any sort of app? Complex Advanced Technology hosted on Cloud and Onprem ,supporting large scale environments .a Is it a new app or a legacy app? Bothb What kind of language are these apps using? Java, J2EE and containers .

Requirement:

Required skills• Experience in troubleshooting, resolving, and maintaining information technology services• Demonstrated knowledge of applications (distributed, Mainframe, Middleware) or infrastructure in a large-scale technology environment both on premises and public cloud• Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions• Experience in observability and monitoring tools and techniques• Proficiency in Infrastructure management ( Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lambda, Casandra, Redis Cache, HAProxy• Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace. Top 3 or more skill sets that are required – AWS Cloud , Datadog, Splunk, Dynatrace,Kubernetes, Incident Management, Infrastructure Management , Application Support )***8-10 years of hands on experience***a AWS - Cloud (Certification is Preferred )b Splunk (core or advanced certified)c Dynatraced Incident Managemente Akamaif Data dog.g infrastructure Management Deep Knowledge ( Unix / Linux , DB Oracle ,Kubernetes, Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache )h application Support Nice to haves -a Java Developmentb.Grafana Additional Skills:Splunk (core or advanced certified)AWS Cloud (Certification is required)Containers (kubernetes)DynatraceIncident ManagementProficiency in Infrastructure management ( Unix / Linux , DB Oracle ,Kubernetes,Cache ,Middleware , MQ , LTM, GTM , AWS EC2 , AWS Containers , AWS Lamda, Casandra, Redis Cache,HAProxy )AkamaiData dogAPI GatewayHA Proxyapplication/Production Support