IT Application Management Associate

1 week ago

Plano, Texas, United States Hyundai Capital America Full time
About the Role

Hyundai Capital America is seeking a highly skilled IT Application Management Associate to join our team. As a key member of our IT department, you will be responsible for ensuring best practices for designing, developing solutions, extending, and supporting various modules and components of Siebel applications suite.

Key Responsibilities
  1. Analysis & Design: Work with HCA IT Applications teams and business by participating in design, code, and testing throughout software life cycle to identify issues/defects. Collaborate internally within team and across teams to identify and fix technical issues or drive design or implementation of new features.
  2. Agile Adoption: Continuously improve development processes and methodologies, leveraging Kanban and Scrum methodologies. Follow Agile software development methodology and team architecture standards. Identify trends and anomalies that may impact overall delivery and productivity of IT resources. Generate reports and dashboards to provide insights into performance metrics and KPIs for all internal and external stakeholders.
  3. Application Monitoring: Coordinate with HCA technical leads to implement changes to infrastructure, configurations, processes, or applications. Collaborate with technical leads, IT governance, and other resources to ensure management processes are optimized to ensure Application availability and reliability.
  4. Documentation: Create design and technical documentation. Ensure Best Practices are followed. Ensure Security, Risk, and Compliance standards are followed.
  5. Perform other duties as assigned.
Requirements

·Strong interpersonal skills.

·Excellent active listening skills.

·Excellent oral and written communication skills.

·Strong organization and time/project management skills.

·Basic to intermediate technical skills; Siebel CRM, SQL, PL/SQL, Java, Python & basic IT application/architecture concepts.

·Exari DocGen knowledge is a plus

·Ability to clearly articulate messages to a variety of audiences.

·Ability to establish and maintain strong relationships.

Qualifications

·Minimum 5 years' experience with change management principles, methodologies, and tools in the finance and/or IT industry.

·Automotive Finance industry background a plus.

·Exposure to IT incident, availability, and service level management preferred.

·Bachelor's degree required.

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