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Technical Support Engineer for Java Applications

2 months ago

Plano, Texas, United States CornerStone Technology Talent Services Full time

Java Application Support Specialist

Position Overview:

Cornerstone TTS is collaborating with a forward-thinking organization seeking a Java Application Support Specialist to enhance their team. This role is pivotal in driving operational excellence and ensuring seamless transactions across various platforms.

Key Responsibilities:

Operational Insight:

  • Oversee the execution of operational practices, demonstrating expertise in X12 EDI transactions and ensuring adherence to industry standards.
  • Develop a comprehensive understanding of the organization's operations, focusing on the facilitation of transactions among stakeholders.

User Interface Development:

  • Design and implement user interfaces that allow customers to interact effectively with the organization's operations.
  • Ensure that interfaces are intuitive, secure, and compliant with applicable regulations.
  • Consistently meet project timelines.

System Configuration:

  • Set up backend systems to support operations, including database, server, and network configurations.
  • Uphold necessary protocols to guarantee secure data handling.

Regulatory Compliance and Security:

  • Ensure that systems comply with all regulatory standards for data privacy and security.
  • Stay informed about regulatory changes that may impact operations and adjust systems accordingly.

Quality Assurance and Testing:

  • Conduct comprehensive testing of user interfaces and system configurations to ensure optimal performance.
  • Address any issues identified during testing and refine systems as needed.

Documentation and User Support:

  • Develop detailed documentation for system configurations and user interfaces.
  • Provide ongoing support and training for system users.
  • Monitor user performance until support is effectively transitioned.

Communication:

  • Engage with customers regarding workflows and operational updates.
  • Notify clients of critical production issues that may impact their operations.
  • Report significant production issues to management as necessary.
  • Maintain high standards of professional communication, both written and verbal.
  • Achieve consistently high ratings on customer satisfaction metrics.
  • Respond promptly and courteously to all customer inquiries in line with communication policies.
  • Perform additional related duties as assigned.

Production Management:

  • Oversee daily production activities for assigned clients.
  • Ensure that no transactions are delayed or overlooked due to technical challenges.
  • Perform additional related duties as assigned.

Qualifications:

  • Proficiency in Java programming.
  • Experience with Unix-like and Windows operating systems.
  • Familiarity with relational database management.
  • Strong communication skills, both oral and written.
  • Mathematical aptitude and organizational skills.
  • Professional demeanor and effective time management abilities.

Educational Requirements:

  • A minimum of a 4-year technical degree or equivalent experience.
  • 0-5 years of relevant experience in a similar role.
  • Experience with the technologies mentioned above.

Cornerstone TTS is an equal opportunity employer, committed to fostering an inclusive environment for all qualified applicants.