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Application Support Analyst I

3 months ago

Plano, United States Omnigo Software LLC Full time
Job DescriptionJob Description

The Application Support Analyst I is a critical role responsible for providing support for our software applications and real-time interfaces. This position requires an individual who can work independently as a team of one, managing both support tasks and the generation of detailed product documentation. The successful candidate will be highly organized, self-motivated, and capable of driving projects to completion with minimal supervision.

Essential Duties and Responsibilities:

  • Provide support for software applications used by business units, addressing and resolving user issues in a timely manner.
  • Assist with the implementation, maintenance, and troubleshooting of front-end and back-end systems, including software upgrades and interfaces.
  • Work collaboratively with Application Systems Analysts, System Technicians, and Helpdesk Specialists to ensure smooth application operations.
  • Document process diagrams and procedures for key applications, ensuring accuracy and clarity for end users.
  • Participate in system reviews and performance monitoring to help identify and resolve potential issues.
  • Assist in developing and updating the application support and security documentation.
  • Act as an escalation point for more complex issues that require in-depth troubleshooting.
  • Suggest improvements to internal processes to enhance the use of software applications within the organization.
  • Support back-office operations by identifying and implementing necessary changes.
  • Provide feedback to management on recurring issues and potential areas for process improvement.

Qualifications:

  • 3+ years of experience in application support or a similar role, with a focus on troubleshooting and resolving software issues.
  • Familiarity with data integration, systems programming, and application interfaces.
  • Basic knowledge of industry-standard technologies and solutions in the applicable domain.
  • Strong problem-solving skills with the ability to analyze and resolve technical issues.
  • Excellent organizational and documentation skills, with attention to detail.
  • Good interpersonal skills, with the ability to communicate effectively with technical and nontechnical stakeholders.
  • Self-motivated, capable of working independently and managing time effectively.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and work experience.

AA/EOE/M/F/Disabled/Vet

This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.