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Account Specialist I

3 months ago

Ames, United States Aon Full time

Aon is Looking for an Account Specialist

We currently have a career opportunity for an Account Specialist I (Client Service Specialist) to work either virtual or hybrid out of our Lincolnshire, IL office.

Your impact as an Account Specialist:

What the day will look like

Resolve inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic invoice inquiries, etc.) and is accountable for more complex inquiries and client projects.

Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables. Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests.  Mentor and assist junior staff with more complex account functions. React to field office requests via Broker Desktop tools that require actions in a timely manner. Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.  Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.  Upload, index or attach documents in Document Management System. Perform pre – renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.). Help colleagues troubleshoot and resolve client issues within the ACS team.. Upon policy placement creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post placement outputs. Manage; Monitor and complete special client projects. Participate in office and client visits.

Skills and experience that will lead to success

Commercial insurance experience a plus; Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision. Must have strong Excel skills to import/export data, strong Word skills, some v-look up experience a plus. Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine. Must maintain appropriate insurance brokers license or obtain within 6 months of hire.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working