Current jobs related to IT Support Specialist I - Ames, Iowa - Iowa State University

  • IT Support Specialist

    4 weeks ago

    Ames, Iowa, United States Story Construction Full time

    Job Title: IT Support SpecialistStory Construction is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees, ensuring that our technology infrastructure is running smoothly, and assisting with the implementation of new...

  • Medical Support Specialist

    2 weeks ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    Job Title: Medical Support Specialist (Plasma Center Nurse)At BioLife Plasma Services, we are seeking a highly skilled and compassionate Medical Support Specialist (Plasma Center Nurse) to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success...

  • IT Support Specialist

    6 days ago

    Ames, Iowa, United States Iowa State University Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Iowa State University. As an IT Support Specialist, you will play a vital role in ensuring our users have a seamless technology experience.You will provide exceptional technical support, prioritize customer satisfaction, collaborate with cross-functional teams, and...

  • IT Support Specialist

    2 weeks ago

    Ames, Iowa, United States Iowa State University Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Iowa State University. As an IT Support Specialist, you will play a vital role in providing exceptional technical support to our users, ensuring a seamless technology experience.Key ResponsibilitiesDeliver excellent customer service by promptly analyzing,...

  • Medical Support Specialist

    2 weeks ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...

  • Medical Support Specialist

    2 weeks ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the RoleBioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. We are seeking a highly skilled and dedicated Medical Support Specialist to join our team.As a Medical Support Specialist, you will be responsible for determining donor eligibility, managing donor adverse events, reviewing laboratory test results, and notifying donors...

  • Medical Support Specialist

    6 days ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the Role:We are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors.Key Responsibilities:Determine donor eligibility to donate plasma, including proper management of informed consent, AIDS...

  • Medical Support Specialist

    1 month ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the Role: As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician...

  • IT Support Specialist

    1 month ago

    Ames, Iowa, United States Workiva Full time

    Job SummaryAs an IT Support Specialist at Workiva, you will play a critical role in ensuring that all employees have the necessary equipment and software to succeed in their roles. This position provides help desk and end-point support to employees and consultants, empowering you to make decisions to meet user needs.ResponsibilitiesProvide solution-oriented...

  • Medical Support Specialist

    1 day ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results. You will work...

  • Marketing Communications Specialist

    6 days ago

    Ames, Iowa, United States Iowa State University Full time

    Marketing Specialist I/II Job DescriptionThe Student Innovation Center at Iowa State University is seeking a Marketing Specialist I/II to join our team. This role will be responsible for designing and implementing marketing materials, managing and updating websites and social media, and serving as the point person for digital signage throughout the...

  • Veterinary Technician I

    2 weeks ago

    Ames, Iowa, United States Iowa State University Full time

    Job Title: Veterinary Technician IJoin the team at Iowa State University's Lloyd Veterinary Medical Center as a Veterinary Technician I and contribute to the delivery of exceptional animal care and education.About the RoleThis is an exciting opportunity to work alongside a talented team of veterinarians, researchers, and educators in a comprehensive...

  • Medical Support Specialist Plasma Center Nurse

    1 week ago

    Ames, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine...

  • Veterinary Technician I Position

    1 day ago

    Ames, Iowa, United States Iowa State University Full time

    Veterinary Technician I Job DescriptionJob Summary: We are seeking a highly skilled and motivated Veterinary Technician I to join our team at Iowa State University's Lloyd Veterinary Medical Center. As a Veterinary Technician I, you will play a critical role in providing exceptional patient care, assisting with medical procedures, and supporting the...

  • Veterinary Technician I

    7 days ago

    Ames, Iowa, United States Iowa State University Full time

    Job SummaryWe are seeking a highly skilled Veterinary Technician to join our team at Iowa State University's Lloyd Veterinary Medical Center. As a Veterinary Technician, you will play a critical role in providing exceptional patient care and supporting the education of 4th-year veterinary students.Key ResponsibilitiesAssist with basic nursing care on...

  • Sales Support and Customer Care Specialist

    2 weeks ago

    Ames, Iowa, United States PIGCHAMP INC Full time

    Job OverviewPigCHAMP INC is seeking a highly skilled Sales Support and Customer Care Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the swine industry.Key Responsibilities:Provide timely and effective support to customers and the sales team...

  • Quality Assurance Specialist

    7 days ago

    Ames, Iowa, United States Actalent Full time

    Job DescriptionActalent is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products by reviewing finished goods for defects, performing DON testing, and conducting appearance checks.Key Responsibilities:Review finished products for quality defects.Perform all...

  • IT Support Specialist

    3 weeks ago

    Ames, Iowa, United States Iowa State University Full time

    Job SummaryWe are seeking a highly skilled IT Support Technician to join our team at Iowa State University. As an IT Support Technician, you will play a vital role in ensuring our users have a seamless technology experience.Key ResponsibilitiesProvide exceptional technical support to our usersPrioritize customer satisfaction and resolve issues...

  • Technical Support Engineer

    2 weeks ago

    Ames, Iowa, United States CNH Industrial N.V. Full time

    Job DescriptionAs a Technical Support Specialist at CNH Industrial N.V., you will play a critical role in ensuring the optimal performance of our crop production, harvesting, and application equipment. Your expertise will be essential in diagnosing and troubleshooting issues, using mechanical and electronic test equipment to interpret fault codes and...

  • Administrative Support Specialist

    2 weeks ago

    Ames, Iowa, United States Insight Global Full time

    Job SummaryInsight Global is seeking an Administrative Assistant to support the company's leadership team in Ames, Iowa. The successful candidate will provide administrative support to 4-5 leaders, managing their calendars, travel, and expenses.Key ResponsibilitiesManage calendars and schedules for senior leadersCoordinate travel arrangements and...

IT Support Specialist I

2 months ago

Ames, Iowa, United States Iowa State University Full time

Position Title:
Information Technology Support I

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High School diploma or equivalent

Preferred Qualifications:
Experience in higher education and familiarity with Service Now "Incidents"

Experience with a diverse range of services and customer demographics.

Proficiency in Windows 10/11/ISO/Android/Mac OS/

Experience in creating knowledge-based articles

Associates or Bachelor's degree in a related field.

Job Description:


The Solution Center at Iowa State University (ISU) offers an excellent opportunity to advance your career as an Information Technology Support I. In this role, you will guide student workers and establish a customer success framework that delivers friendly, precise, and professional technical assistance to the ISU community.


Your responsibilities will include working in a technical setting to address inquiries, ensuring prompt and accurate resolutions, overseeing quality assurance measures, updating technical documentation, and supporting various special projects.

This position involves responding to incidents, facilitating tier-level support, and guaranteeing high-quality customer interactions.


This on-campus role is part of Information Technology Services (ITS), a department dedicated to providing essential computing, network services, enterprise systems, and information security resources to students, faculty, and staff.

ITS collaborates with technology specialists across the campus to deliver specialized IT resources to academic and administrative units.


The ITS Solution Center fosters a collaborative culture that serves as a single point of contact for problem resolution for Iowa State University faculty, staff, students, and visitors concerning information technology services.

Your eagerness to learn, ability to prioritize, troubleshooting skills, adaptability, and strong verbal and written communication abilities will contribute to the Solution Center's mission of assisting the Iowa State University community with issues related to computer software, hardware, and networking on a daily basis.

The expected work schedule is 8:00 am - 5:00 pm (with a 1-hour meal break) or 8:30 am - 5:00 pm (with a 30-minute meal break), Monday through Friday. This position will also participate in a rotating on-call schedule for after-hours emergency support.

Example of Duties:

  • Provides technical support and troubleshooting for various hardware, software, operating systems, equipment, and applications.
  • Advises on hardware and software selection, escalating cases that require advanced capabilities.
  • Utilizes enterprise support technologies.
  • Facilitates support for advanced scientific equipment and software.
  • Delivers first-tier computer support, escalating more complex issues to senior technical staff.
  • Installs hardware, repairs software, and runs diagnostic programs as assigned.
  • Performs routine backups of system and data files; executes restores as requested.
  • Documents assigned systems and relevant procedures.
  • Diagnoses technical issues through discussions with users.

Level Guidelines:

  • Entry-level position acquiring job skills and learning standard operating procedures and policies to complete tasks.
  • Works under relatively close supervision and receives guidance on new work assignments.
  • Handles assignments that are routine in nature, requiring limited judgment.
  • Refers difficult or less routine issues to supervisors or higher-level staff for assistance.
  • May provide guidance to students.

Appointment Type:
Regular

Time Type:
Full time

Pay Grade:
PS806

Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application.

Please be prepared to enter or attach the following: 1)

Resume/Curriculum Vitae 2) Letter of Application/Cover Letter

Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

  • Retirement benefits including defined benefit and defined contribution plans.
  • Generous vacation, holiday, and sick time and leave plans.
  • Onsite childcare.
  • Life insurance and long-term disability.
  • Flexible Spending Accounts.
  • Various voluntary benefits and discounts.
  • Employee Assistance Program.
  • Wellbeing program.
  • Iowa State offers WorkFlex options for some positions, providing flexibility on when, where, and how you do your work.

Equal Opportunity Employer:
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.