Customer Service Coordinator

7 hours ago

Cincinnati, United States TQL Full time
JOB DESCRIPTION

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match Advancement opportunities with structured career paths  Up to $5,000/year in tuition reimbursement Employee referral bonus opportunities We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

Become the subject matter expert on all administrative tasks related to your aligned account(s) Document and manage all tasks in our internal systems Schedule appointments and help coordinate shipments from pickup to delivery Help resolve shipping issues with a high level of professionalism Provide excellent customer service to internal and external stakeholders Support with billing and payment processing as needed

What you need:

1+ year customer service experience preferred Fluent in English and Mandarin Hall of fame work ethic with a history of excellent attendance Strong verbal communication skills – face to face and over the phone Proficient in Microsoft Office, including Word, Excel, and Outlook Ability to take ownership of responsibilities and see tasks through completion

Where You'll Be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245

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