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Customer Service Coordinator

1 month ago

Cincinnati, United States Total Quality Logistics, Inc. Full time

About the role:

As a Carrier Services Coordinator, you are responsible for providing unparalleled service to TQL's transportation partners. You will work alongside the best Customer Service team in the industry, receiving phone calls to assist TQL carriers with any problems or questions.

What's in it for you:

* Compensation starting at $17.50/hour
* Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
* Advancement opportunities with structured career paths and mentoring sessions
* 4-week paid training to set you up for success
* Up to $5,000/yr in tuition reimbursement
* Employee referral bonus opportunities
* We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)



What you'll be doing:

* Provide excellent customer service to TQL's carrier base
* Help resolve shipping issues with a high level of professionalism
* Work with insurance companies to verify expiration dates for cargo and liability insurance
* Document and manage all tasks in our internal systems
* Communicate directly with the sales team when necessary



What you need:

* A passion for customer service
* The desire to be a part of TQL while contributing to our continued growth
* Hall of fame work ethic with a history of excellent attendance
* Ability to take ownership of responsibilities and see tasks through completion
* Excellent communication skills



Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245