Customer Service Specialist

7 months ago

Cincinnati, United States Service Experts Full time
Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:
  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We'll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Key Responsibilities:
  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned
Qualifications:
  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset


Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

  • Customer Service Specialist

    1 week ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    The Customer Service Specialist role at Planet Fitness - Midwest Management Group is an exciting opportunity to provide top-notch customer service to our members and guests. As a key member of our team, you will play a critical role in ensuring that our members have an exceptional experience.The estimated salary for this position is $40,000-$50,000 per year,...

  • Customer Service Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Fidelity Investments, a privately held company with a mission to strengthen the financial well-being of our clients, is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer service organization, you will play a critical role in delivering exceptional customer experiences and providing personalized support to our...

  • Customer Service Specialist

    1 week ago

    Cincinnati, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Temporary Customer Service - Transfer Associate Representative (Remote)Location: 100% Remote - Work from HomeShifts: 8AM EST - 5PM EST / 10AM EST - 7PM ESTCustomer Service Specialist - Transfer AgencyLHH Recruitment Solutions is looking for a Customer Service Specialist - Transfer Agency to temporarily join our...

  • Customer Service Operations Specialist

    1 day ago

    Cincinnati, Ohio, United States Total Quality Logistics Full time

    Sales and Logistics Connection:We are looking for a talented Customer Service Operations Specialist to bridge the gap between our sales team and transportation partners. In this role, you will handle a high volume of phone calls, manage shipments, resolve issues efficiently, and provide exceptional support to both internal and external customers.A successful...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, United States Level Up Campaigns Full time

    Customer Success Specialist – Cincinnati, OH.Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, United States Level Up Campaigns Full time

    Customer Success Specialist Cincinnati, OH. Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and...

  • Customer Service Specialist

    6 months ago

    Cincinnati, United States State Farm Insurance Full time

    Position Overview Do you want a career in which you make a difference in people's lives and at same time create amazing opportunity to provide for your family? Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Sales Account Specialist- State Farm Agent Team Member. We seek an energetic professional...

  • Customer Service Specialist

    4 months ago

    Cincinnati, United States State Farm Insurance Full time

    Position Overview Do you want a career in which you make a difference in people's lives and at same time create amazing opportunity to provide for your family? Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Sales Account Specialist- State Farm Agent Team Member. We seek an energetic professional...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Wal-Mart Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Member Specialist to join our team. In this role, you will provide exceptional service to our members, ensuring their needs are met and exceeded.

  • Pest Control Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Insight Pest Solutions LLC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Pest Control Specialist to join our team at Insight Pest Solutions LLC. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.About UsInsight Pest Solutions LLC is a privately-owned pest...

  • Customer Service Specialist: Order Fulfillment and Relationship Management

    3 weeks ago

    Cincinnati, Ohio, United States Genuine Parts Company Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely order fulfillment.

  • Customer Service Manager

    3 weeks ago

    Cincinnati, Ohio, United States City of Cincinnati, OH Full time

    Job Description:This is a highly responsible supervisory position in the Customer Contact Center at the Greater Cincinnati Water Works. As an Administrative Specialist, you will function in a managerial capacity, carrying out special projects with specific oversight.Key Responsibilities:Manage daily operations of the Customer Contact Center.Supervise a team...

  • Administrative Coordinator

    3 weeks ago

    Cincinnati, Ohio, United States Modern Office Methods Full time

    Job DescriptionAt Modern Office Methods, we are seeking a highly skilled and organized Administrative Coordinator - Customer Service Specialist to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our clients, visitors, and employees.Key ResponsibilitiesManage incoming calls,...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Genuine Parts Company Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team as a Conveyance Solutions Specialist. In this role, you will be responsible for providing exceptional customer service, negotiating sales prices, and building strong relationships with customers.About UsMotion is a leading provider of conveyor solutions, offering a...

  • Customer Service Lead

    3 weeks ago

    Cincinnati, Ohio, United States Parking Management Services Full time

    About UsParking Management Services is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.Job OverviewWe are seeking a highly motivated Customer Service Lead to join our team as a Valet Parking Specialist. This role will be responsible for...

  • Customer Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Onsite Management Group Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at Onsite Management Group.This role will provide exceptional support to our clients, ensuring seamless service delivery and maintaining the highest standards of quality.

  • Customer Experience Specialist

    1 week ago

    Cincinnati, Ohio, United States Everything But The House Full time

    Unlock a World of OpportunityEarn an estimated $55,000/year as a Customer Experience Specialist with Everything But The House. We're a revolutionary marketplace making it easier to find or sell secondhand goods. As our front line for internal and external customers' inquiries, you'll provide world-class customer service through interdepartmental...

  • Overnight Customer Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Pls Financial Services, Inc. Full time

    About UsPLS Financial Services, Inc. has over 200 financial service centers in 12 states, providing consumers with access to a range of financial products and services. Our Customer Service Representatives play a crucial role in ensuring that our customers receive exceptional service and support.We are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    7 days ago

    Cincinnati, United States The Porch Swing Company Full time

    Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company’s products and services.As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering...

  • Customer Service Operations Director

    3 weeks ago

    Cincinnati, Ohio, United States LSI Industries Full time

    About LSI IndustriesLSI Industries, a leading manufacturer of commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions, is seeking a seasoned professional to join our team as a Customer Experience Manager. With over 40 years of heritage and 1,900 employees across 16 manufacturing plants in the U.S. and Canada,...