Customer Service Officer

4 weeks ago


Cincinnati, Ohio, United States Acosta Group Full time

Job Summary:

We are seeking a highly skilled Customer Service Officer to oversee the training and implementation of Customer Service functions for selected Top Customers within the region. This role is responsible for the Customer Service functions for all assigned lines, working closely with the Customer Service Supervisor to maintain work schedules, timesheets, and payroll recaps for select Customer Service Coordinators.

Key Responsibilities:

  • Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
  • Train and mentor the Customer Service Coordinators on administrative policies and procedures.
  • Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
  • Review dashboard for alerts on a daily basis and escalate unresolved issues to appropriate parties.
  • Perform resolution procedures outlined in static help file and fill out rules engine request.
  • Ensure Sales Data Coordinator is notified on a timely basis and responsible for filing scanned documents according to Acosta policy.

Requirements:

  • Four years customer service experience required.
  • Food brokerage experience and/or clients' experience in sales administration is strongly preferred.
  • Strong interpersonal, organizational, and administrative skills.
  • Proficient in MS Office (Word, Excel, and Outlook) and document management software.

About Acosta:

Acosta is a leading sales and marketing agency that provides flexible services to maximize efficiency. We are committed to providing accommodations for persons with disabilities and offer a range of benefits to our employees.



  • Cincinnati, Ohio, United States Overhead Door Full time

    Job Summary The Service Representative will be responsible for providing exceptional customer service to residential and commercial customers. Key responsibilities include answering telephone calls, directing calls to the appropriate department, processing incoming and outgoing parts, and entering data into the computer system. Key Qualifications High...


  • Cincinnati, Ohio, United States Elite Branding Full time

    Job OverviewAs a key member of the Elite Branding team, the Front Office Representative plays a vital role in creating a welcoming atmosphere for clients and visitors. This position requires excellent communication skills, a friendly demeanor, and the ability to handle front desk responsibilities efficiently. Key Responsibilities:Provide exceptional customer...


  • Cincinnati, Ohio, United States Innovative Cleaning Services Full time

    Job DescriptionInnovative Cleaning Services is seeking a customer-focused professional to provide exceptional service to clients.The ideal candidate will possess a customer-first mindset and strive to deliver high-quality service in every interaction.Key Responsibilities: Answering customer inquiries and addressing concerns Maintaining extensive product...


  • Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

    Job Title: Customer Service RepresentativeAt Medacare Transportation Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...


  • Cincinnati, Ohio, United States Mr. Handyman Full time

    Deliver Exceptional Customer ServiceAs a key member of our team at Mr. Handyman, you will be responsible for providing top-notch customer service and support to our clients. Your excellent communication skills and ability to work independently will enable you to effectively manage customer expectations and deliver solutions that meet their needs.Key...


  • Cincinnati, Ohio, United States The UPS Store Fairfield #4318 Full time

    The UPS Store Fairfield #4318 is seeking a highly motivated and customer-focused individual to join our team as a Full-Time Center Sales Associate.We are a locally owned and operated store, conveniently located in the heart of the community, and we are committed to delivering world-class customer service to all our retail customers.As a Center Sales...


  • Cincinnati, Ohio, United States Insight Global Full time

    Key Responsibilities:We are seeking a highly skilled Client Service Consultant to join our Enterprise Engagement Center in Downtown Cincinnati. As a Client Service Consultant, you will be responsible for providing exceptional customer service to our clients via telephone, written correspondence, email, or online chat.Key Responsibilities:Review and analyze...


  • Cincinnati, Ohio, United States ATM Solutions Full time

    We are seeking a dynamic and results-driven Customer Service Representative to join our team at ATM Solutions, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Cincinnati, Ohio, United States Promo Events Full time

    We are seeking a highly skilled and organized Front Desk Receptionist to provide exceptional customer service and support to our clients and visitors. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced environment.Key Responsibilities:Welcoming and greeting clients...


  • Cincinnati, Ohio, United States Eric Geiger - State Farm Agent Full time

    Are you looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in our State Farm Agent's office.Job ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding...


  • Cincinnati, Ohio, United States Horizons Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Horizons Incorporated. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, processing orders, and maintaining accurate records.Key ResponsibilitiesProvide excellent customer service...


  • Cincinnati, Ohio, United States Fidelity Investments Full time

    Job OverviewAbout the RoleFidelity Investments is seeking a highly motivated and dedicated Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our valued clients, answering inbound phone calls, and resolving customer inquiries in a timely and professional manner.Key...


  • Cincinnati, Ohio, United States American Health Associates Full time

    Job Title: Call Center RepresentativeAbout the Role:American Health Associates, a premier clinical laboratory, is seeking a skilled Call Center Representative to join our team. As a key member of our Client Services department, you will provide exceptional customer service to nursing home staff, physician office staff, and patients via...


  • Cincinnati, Ohio, United States Kohl's Full time

    Customer Service Supervisor Role at Kohl'sAs a Customer Service Supervisor at Kohl's, you will be responsible for:Training associates to maximize performance and customer satisfactionOverseeing daily operations of the Cash OfficeMaintaining a well-organized store environmentSupervising and assisting in the efficient processing of customer...


  • Cincinnati, Ohio, United States Ohio National Financial Services Full time

    As a valued member of our Annuity Customer Service team at Ohio National Financial Services, you will play a pivotal role in delivering exceptional customer experiences to our broker/dealer partners and contract owners.We seek candidates with a strong background in the insurance industry, particularly in annuities, who can effectively communicate complex...


  • Cincinnati, Ohio, United States Fidelity Investments Full time

    Role OverviewThe Customer Service Representative role at Fidelity Investments is an exciting opportunity for individuals to develop their skills in the financial services industry. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to...


  • Cincinnati, Ohio, United States IST Management Full time

    Overview:As a key member of IST Management's team, you will have the opportunity to work with a dynamic and growing company that specializes in facilities management, eDiscovery, and electronic document management services. Our team is passionate about delivering exceptional customer service and providing solutions for the management of physical and digital...


  • Cincinnati, Ohio, United States Western & Southern Life Full time

    Job Summary:We are seeking a highly skilled Customer Service Consultant to join our team at Western & Southern Life. As a key member of our client support team, you will play a critical role in providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Client Communication:...


  • Cincinnati, Ohio, United States My Pet's Vet - Eastgate Full time

    Job OverviewMy Pet's Vet - Eastgate is seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesGreet clients and their pets in a friendly and welcoming...


  • Cincinnati, Ohio, United States CTL Aerospace Inc Full time

    Customer Service/Production Assistant Job DescriptionCTL Aerospace Inc is a leading provider of aerospace services, specializing in the overhaul and repair of aircraft metal and composite components. We are seeking a talented professional to work in a fast-paced, team-oriented environment as a Customer Service/Production Assistant at our northern Cincinnati,...