Customer Service Officer
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Officer to oversee the training and implementation of Customer Service functions for selected Top Customers within the region. This role is responsible for the Customer Service functions for all assigned lines, working closely with the Customer Service Supervisor to maintain work schedules, timesheets, and payroll recaps for select Customer Service Coordinators.
Key Responsibilities:
- Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
- Train and mentor the Customer Service Coordinators on administrative policies and procedures.
- Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
- Review dashboard for alerts on a daily basis and escalate unresolved issues to appropriate parties.
- Perform resolution procedures outlined in static help file and fill out rules engine request.
- Ensure Sales Data Coordinator is notified on a timely basis and responsible for filing scanned documents according to Acosta policy.
Requirements:
- Four years customer service experience required.
- Food brokerage experience and/or clients' experience in sales administration is strongly preferred.
- Strong interpersonal, organizational, and administrative skills.
- Proficient in MS Office (Word, Excel, and Outlook) and document management software.
About Acosta:
Acosta is a leading sales and marketing agency that provides flexible services to maximize efficiency. We are committed to providing accommodations for persons with disabilities and offer a range of benefits to our employees.
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