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Customer Operations Coordinator

2 months ago

Cincinnati, United States TyTek Full time
Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OH

Do you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your organization and customer service skills can shine? If so, we want you to join our team

As the Customer Operations Coordinator, you will oversee customer relationships, manage shipping and customs clearances, and coordinate with vendors and offshore manufacturing facilities. You will be the primary point of contact for our 200+ customers, ensuring smooth communication and efficient order fulfillment.

As the Customer Operations Coordinator, you will:

  • Customer Relationship Management: Serve as the main point of contact for 200+ existing customers, building strong, long-term relationships and ensuring satisfaction.
  • Shipping & Customs: Arrange all shipping and manage customs clearances, ensuring timely and compliant delivery of products.
  • Vendor & Manufacturing Coordination: Manage relationships with vendors and offshore manufacturing facilities to ensure seamless production and delivery processes.
  • Inventory & Stock Management: Monitor stock levels and coordinate with suppliers to ensure timely shipment or mailing of products.
  • Order Processing: Oversee the end-to-end order process, ensuring customer needs are met efficiently and accurately.
  • QuickBooks (Preferred): Experience with QuickBooks is a plus for managing invoicing, tracking expenses, and monitoring financials related to customer orders.

MINIMUM QUALIFICATIONS:

  • Five plus years’ experience in logistics, shipping, and customs clearance.
  • Ability to manage multiple customers and vendors effectively required.
  • Two years’ experience with offshore manufacturing coordination is a plus.
  • Understanding of ISO 9001 and 13485 standards for medical device suppliers, distributors, and brokers preferred.
  • Proficiency in QuickBooks or similar financial software strongly preferred.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills to manage customer relationships.

The TyTek Group has an excellent track record in taking a concept or a technological development, commercializing it and growing it into a successful business. We have expertise in the mass production of custom-made products, components and sub-assemblies aligned with exceptional sales & marketing capabilities allowing us to trade competitively across the globe.

Our operations are truly international, and we have offices in the US, China and Europe. This level of experience has helped The TyTek Group to become true market leaders in innovation, magnetics, medical and new product development.

Learn more about The Tytek Group and the products that we bring to market by visiting:

https://tytekgroup.com/

https://www.linkedin.com/company/tytek-group/

If you’re ready to join a growing company with exciting opportunities, apply online today. Be a part of this collaborative team

EEO/M/F/D/V. No third-party applications please.

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