Customer Service Coordinator OH

2 months ago

cincinnati, United States Penske Truck Leasing Co., L.P. Full time

Location: 2120 Dana Ave, Cincinnati, OH 45207

The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills.

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Address: 2120 Dana Ave.

Primary Location: US-OH-Cincinnati

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2415600

  • Customer Service Coordinator OH

    1 month ago

    Cincinnati, United States Penske Truck Leasing Co., L.p. Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207The following information aims to provide potential candidates with a better understanding of the requirements for this role. The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator...

  • Customer Service Coordinator OH

    4 weeks ago

    Cincinnati, United States Penske Truck Leasing Co., L.p. Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207The following information aims to provide potential candidates with a better understanding of the requirements for this role. The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator...

  • Turnover and Maintenance Coordinator

    23 hours ago

    Cincinnati, Ohio, United States Cincinnati, OH Full time

    About the JobWe are seeking a skilled Turnover and Maintenance Coordinator to join our team at Airriva, a rapidly growing lodging and hospitality company based in Cincinnati, OH. This is a part-time opportunity that requires strong organizational skills, effective communication, and a commitment to delivering exceptional results.Estimated Salary Range:...

  • Customer Service Coordinator

    1 month ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Coordinator

    1 month ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Coordinator

    1 month ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Penske Truck Leasing Co., L.P. | Customer Service Coordinator OH | cincinnati, oh

    4 weeks ago

    Cincinnati, United States Penske Truck Leasing Co., L.P. Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...

  • Customer Service Coordinator

    3 weeks ago

    Cincinnati, United States Total Quality Logistics Full time

    About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What's in it for...

  • Customer Service Coordinator

    2 weeks ago

    Cincinnati, United States Total Quality Logistics Full time

    About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What's in it for...

  • Penske - Customer Service Coordinator

    1 month ago

    Cincinnati, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...

  • Manufacturing Customer Service Coordinator

    2 weeks ago

    Cincinnati, United States TyTek Full time

    Job DescriptionJob DescriptionJob Opportunity – Manufacturing Customer Service Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where...

  • City Service Operations Coordinator

    3 weeks ago

    Cincinnati, Ohio, United States City of Cincinnati, OH Full time

    Job Overview:The City of Cincinnati, OH is seeking a skilled Administrative Specialist to join our team. This role involves performing technical, administrative, and analytical duties in assigned service areas or departments.Key Responsibilities:Implement policies and procedures to ensure efficient program administration.Analyze data to inform...

  • Customer Service Coordinator

    1 month ago

    Cincinnati, United States TQL Full time

    JOB DESCRIPTION About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the...

  • Customer Service Coordinator

    2 weeks ago

    Cincinnati, United States Total Quality Logistics Full time

    About the role:As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What's in it...

  • Customer Service Coordinator

    2 weeks ago

    Cincinnati, United States Total Quality Logistics Full time

    About the role:As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What's in it...

  • Operations Coordinator

    4 weeks ago

    Cincinnati, Ohio, United States City of Cincinnati, OH Full time

    The City of Cincinnati, OH is seeking an experienced Operations Coordinator to support the Water Quality and Treatment and Supply Divisions. Located at Richard Miller Treatment Plant, this role involves understanding and applying laws, rules, and policies from various sources.Job Description:Support operations across multiple divisions with a focus on...

  • Resident Services Coordinator

    2 days ago

    Cincinnati, Ohio, United States MBS Pro Staffing Full time

    MBS Pro Staffing is hiring a Resident Services Coordinator in Cincinnati, OH. The estimated annual salary for this position is $48,000 - $60,000.The Resident Services Coordinator will be responsible for evaluating applicant eligibility, calculating rents and utility allowances, processing move-ins and move-outs, and completing annual and interim income...

  • Customer Service Coordinator

    1 month ago

    Cincinnati, OH, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Support New Cincinnati, OH

    3 weeks ago

    Cincinnati, United States Tekion Corp Full time

    Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises, and...

  • Customer Operations Coordinator

    2 months ago

    Cincinnati, United States TyTek Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...