Customer Service Coordinator

1 week ago

CINCINNATI, United States Penske Truck Leasing Full time

Location: 2120 Dana Ave, Cincinnati, OH 45207

The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills.

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Address: 2120 Dana Ave.

Primary Location: US-OH-Cincinnati

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2415600

  • Customer Service Coordinator

    2 days ago

    Cincinnati, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...

  • Customer Service Coordinator

    1 week ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Coordinator

    1 week ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Coordinator

    1 week ago

    CINCINNATI, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Specialist

    6 months ago

    Cincinnati, United States Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Customer Service Coordinator OH

    5 days ago

    Cincinnati, United States Penske Truck Leasing Co., L.p. Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207The following information aims to provide potential candidates with a better understanding of the requirements for this role. The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator...

  • Customer Service Coordinator OH

    2 weeks ago

    cincinnati, United States Penske Truck Leasing Co., L.P. Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...

  • Penske - Customer Service Coordinator

    3 days ago

    Cincinnati, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...

  • Customer Service Coordinator

    5 days ago

    Cincinnati, United States TQL Full time

    JOB DESCRIPTION About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the...

  • Customer Service Coordinator

    13 hours ago

    Cincinnati, United States TQL Full time

    JOB DESCRIPTION About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the...

  • Customer Service Coordinator

    18 hours ago

    Cincinnati, United States Total Quality Logistics, Inc. Full time

    About the role: As a Carrier Services Coordinator, you are responsible for providing unparalleled service to TQL's transportation partners. You will work alongside the best Customer Service team in the industry, receiving phone calls to assist TQL carriers with any problems or questions. What's in it for you: * Compensation starting at $17.50/hour *...

  • Customer Operations Coordinator

    2 weeks ago

    Cincinnati, United States Strategic HR Client Job Openings Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • Customer Operations Coordinator

    3 weeks ago

    Cincinnati, United States TyTek Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • Customer Service Coordinator

    5 days ago

    Cincinnati, OH, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...

  • Customer Service Coordinator

    3 days ago

    Cincinnati, OH, United States Penske Truck Leasing Full time

    Location: 2120 Dana Ave, Cincinnati, OH 45207 The ideal candidate will benefit from having experience in parts and inventory management, as well as strong customer service skills. Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside...

  • Customer Service Officer

    4 weeks ago

    Cincinnati, Ohio, United States Acosta Group Full time

    Job Summary:We are seeking a highly skilled Customer Service Officer to oversee the training and implementation of Customer Service functions for selected Top Customers within the region. This role is responsible for the Customer Service functions for all assigned lines, working closely with the Customer Service Supervisor to maintain work schedules,...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

    Job Title: Customer Service RepresentativeAt Medacare Transportation Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...

  • Customer Service Representative

    1 month ago

    Cincinnati, Ohio, United States DuBois Chemicals Full time

    Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at DuBois Chemicals. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our internal and external customers.Key Responsibilities:Process customer orders accurately and promptly, ensuring timely...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Mr. Handyman Full time

    Deliver Exceptional Customer ServiceAs a key member of our team at Mr. Handyman, you will be responsible for providing top-notch customer service and support to our clients. Your excellent communication skills and ability to work independently will enable you to effectively manage customer expectations and deliver solutions that meet their needs.Key...

  • Customer Service Liaison

    5 days ago

    Cincinnati, Ohio, United States Hanchett Paper Company Full time

    Job Summary: The Customer Service Liaison will be the key liaison between Shorr and valued customers, ensuring business and sales strategies are executed through daily interactions. This role impacts customer experience, retention, and loyalty by handling inquiries, building credibility, and resolving issues.Responsibilities:Handle customer inquiries on...