Customer Service Representative

5 days ago


Cincinnati, Ohio, United States HELP Full time
Job Description

At HELP, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch service to our clients, addressing their needs with professionalism and care.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls with professionalism and efficiency.
  • Assist customers with their HVAC and plumbing needs, providing accurate information and resolving issues promptly.
  • Schedule appointments and coordinate with dispatch to ensure timely service delivery.
  • Maintain detailed records of customer interactions, transactions, and feedback.

Qualifications:

  • 3+ years customer service experience. Call center experience is highly preferred.
  • HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.

Why Work with Us:

  • Hourly Pay + Bonus Potential
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • Generous vacation, holidays, and sick leave.
  • Ongoing opportunities for professional growth and advancement.

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. We take great care when selecting individuals to join the team, and our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.



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