Director, Global Training

1 month ago

Austin, United States LogicMonitor Full time

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row 

As the Director of Global Training & Enablement, you will be responsible for driving LM’s strategy and initiatives related to building and nurturing our global practitioner community, fostering continuous learning, and promoting practitioner evangelism. You will lead cross-functional teams to create and deliver engaging educational content, channel and customer enablement, and community programs that empower the ecosystem to build and use innovative solutions on our platforms.

Here's a closer look at this key role:

Oversee the development and growth of LM’s global training function including credentialing, role-based learning journeys and the learning management system  Develop and execute a comprehensive strategy for building and growing a vibrant global learning community, fostering continuous enablement, and promoting practitioner evangelism Lead the creation and delivery of high-quality educational content, including hands-on & how-to lab-based learning, skill building journeys and micro credentialing to support customers and partner upskilling Collaborate with product management, engineering, marketing, and sales teams to align community, education, and evangelism initiatives with product roadmaps, go-to-market strategies, and customer needs Partner with an exceptional Community team on community-based learning events such as hackathons, coding challenges, and community events, to encourage innovation, collaboration, and knowledge sharing Analyze data and feedback from the LM Academy to gain insights into their needs, preferences, and pain points, and use these insights to continuously improve our offerings and strategies Manage and mentor a team of product specialists, instructional designers, and community leaders, fostering a culture of expertise, innovation, continuous learning, and customer-centricity Stay abreast of industry trends, emerging technologies, and best practices in practitioner relations, community building, and learning and development What You'll Need: 8-10+ years of experience in leading customer and/or channel education in B2B SaaS Proven track record designing high value education experiences for the modern learner Proficiency in content creation, instructional design, and learning management systems Familiarity building an effective education program on a LMS, preferably Skilljar Excellent communication and presentation skills, with the ability to engage and inspire technical audiences Strong leadership and people management skills, with the ability to build and motivate high-performing teams Familiarity with data analysis tools and techniques for measuring the impact and effectiveness of community and learning initiatives Strong business acumen and understanding of market dynamics, customer needs, and competitive landscapes Experience in public speaking, thought leadership, and representing the company at industry events and conferences

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Anticipated Application Close Date: 10/15/2024

#LI-CB1 #BI-Hybrid #LI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy.

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