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Operations Director

2 months ago

Austin, Texas, United States Alchemy Global Talent Solutions Full time

We are seeking a seasoned Operations Director to join our team at Alchemy Global Talent Solutions. In this pivotal role, you will oversee and optimize the day-to-day operations to ensure efficient and smooth service delivery to our clients.

As the Operations Director, you will be instrumental in coordinating the logistical aspects of residential and commercial moves across the country. You will streamline processes, implement best practices, and uphold our commitment to delivering exceptional service.

Key Responsibilities:

  • Manage daily operations of the moving company, including scheduling, dispatching, and resource allocation.
  • Oversee a team of movers, drivers, and support staff, providing leadership, guidance, and training as needed.
  • Ensure compliance with safety standards and regulations in all aspects of operations.
  • Develop and implement operational strategies to improve efficiency and reduce costs.
  • Monitor and maintain inventory levels of moving supplies and equipment.
  • Collaborate with sales and customer service teams to optimize service delivery and customer satisfaction.
  • Resolve escalated customer issues and complaints promptly and effectively.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Prepare and analyze operational reports to track performance metrics and identify areas for improvement.
  • Stay updated with industry trends and best practices to enhance operational effectiveness.

Requirements:

  • Proven experience in operations management, preferably in the moving or logistics industry.
  • Bachelor's degree in business administration, logistics, or a related field (or equivalent experience).
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent organizational and multitasking abilities.
  • Knowledge of safety and regulatory requirements related to moving operations.
  • Proficiency in using logistics software and MS Office applications.