Director, Global Training and Enablement

1 week ago


Austin, Texas, United States LogicMonitor Full time

About the Role:

As the Director of Global Training and Enablement at LogicMonitor, you will be responsible for driving the company's strategy and initiatives related to building and nurturing a global practitioner community, fostering continuous learning, and promoting practitioner evangelism.

Key Responsibilities:

  • Oversee the development and growth of LogicMonitor's global training function, including credentialing, role-based learning journeys, and the learning management system.
  • Develop and execute a comprehensive strategy for building and growing a vibrant global learning community, fostering continuous enablement, and promoting practitioner evangelism.
  • Lead the creation and delivery of high-quality educational content, including hands-on and how-to lab-based learning, skill-building journeys, and micro-credentialing to support customers and partner upskilling.
  • Collaborate with product management, engineering, marketing, and sales teams to align community, education, and evangelism initiatives with product roadmaps, go-to-market strategies, and customer needs.
  • Partner with an exceptional Community team on community-based learning events, such as hackathons, coding challenges, and community events, to encourage innovation, collaboration, and knowledge sharing.
  • Analyze data and feedback from the LM Academy to gain insights into customer needs, preferences, and pain points, and use these insights to continuously improve our offerings and strategies.
  • Manage and mentor a team of product specialists, instructional designers, and community leaders, fostering a culture of expertise, innovation, continuous learning, and customer-centricity.
  • Stay abreast of industry trends, emerging technologies, and best practices in practitioner relations, community building, and learning and development.

Requirements:

  • 8-10+ years of experience in leading customer and/or channel education in B2B SaaS.
  • Proven track record designing high-value education experiences for the modern learner.
  • Proficiency in content creation, instructional design, and learning management systems.
  • Familiarity with building an effective education program on a LMS, preferably Skilljar.
  • Excellent communication and presentation skills, with the ability to engage and inspire technical audiences.
  • Strong leadership and people management skills, with the ability to build and motivate high-performing teams.
  • Familiarity with data analysis tools and techniques for measuring the impact and effectiveness of community and learning initiatives.
  • Strong business acumen and understanding of market dynamics, customer needs, and competitive landscapes.
  • Experience in public speaking, thought leadership, and representing the company at industry events and conferences.


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