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Product Content Specialist

1 month ago


Atlanta, United States Procare Solutions Full time

About ChildPlus

ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.

A little about the role…

A self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment is needed. Must be highly skilled with content project creation, development and implementation.


What You’ll Do…

  • Develop an extensive working knowledge of our products and Head Start Program Performance Standards
  • Create and design product content materials with MadCap Flare
  • Revise, edit and update written and digital content
  • Integrate and maintain extensive documentation standards across all content
  • Work with subject matter experts to ensure concepts and functions are accurately documented
  • Collaborate with team to guarantee timely delivery of product readiness
  • Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
  • Independently driven to research products or tools as needed

Requirements

Our ideal candidate will have:

  • Experience in technical writing, content creation, layout and design
  • Proficiency in HTML/CSS and MadCap Flare*
  • Expertise with PowerPoint creation and implementation
  • Excellent written and verbal communications skills
  • Ability to accurately edit and proof written documentation
  • Attention to detail
  • Enthusiasm for developing and applying documentation standards to written and digital content
  • Organizational skills, including time management and multi-tasking
  • Capable of managing projects that differ in voice and content
  • Ability to learn and apply new technologies
  • Willingness to use project management tools
  • Confident working independently and as part of a team
  • Versatile team player who is willing to perform tasks outside the written job description
  • Flexibility to adapt to changing circumstances
  • Work effectively and efficiently in a hybrid or remote work environment
  • Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
  • Solid understanding of database systems and structures

Additional Requirements

  • Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events

Benefits

Why Procare?

  • Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
  • HSA option with employer contributions of $50/month
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Paid Parental Leave
  • Company paid Short and Long-Term disability and Life Insurance
  • Tuition Reimbursement up to $2,000/year and continued Professional Development
  • Free access to our Employee Assistance Program with 24/7 live support
  • Casual workplace environment
  • Some meals provided
  • Voluntary Pet Insurance
  • Prime downtown location close to restaurants and entertainment
  • Promote from within- excellent career paths

Location

We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Atlanta, GA, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.


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