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Product Support Specialist

1 month ago

Atlanta, United States LeaseQuery LLC Full time

**Product Support Specialist**

Atlanta, GA / Customer Experience / Full-time LeaseQuery is seeking a **Product Support Specialist** to work in our Customer Support department to assist customer with software questions, concerns, and escalations. The ideal candidate should be self-starting, inquisitive, a bias towards serving customers, and have a knack for finding solutions. Thoroughness is an absolute must for being successful in this role. If you are an eager and ambitious problem solver, this could be a great opportunity for you

**LeaseQuery's headquarters is located in Atlanta, GA, but this role can sit 100% remote.**

+ Answering and solving customer support tickets

+ Use tools in technology stack to monitor customer behavior and proactively alleviate pain points

+ Work in direct conjunction with the Customer Solutions team to troubleshoot platform issues and advise on growth areas for software

+ Process customer bulk data updates

+ Assisting in developing more FAQ type knowledge base content that showcases and answers specific use cases

+ Serve as LeaseQuery platform expert

+ Assist in building online training content

+ Provide support for the sales team in managing customer trial accounts

**What skills and experience we need you to have**

+ Excellent critical thinking skills

+ Nice to have: Strong proficiency with G-Suite and preferably, Zendesk (other ticketing tools would work as well)

+ Self-starting and proactive in handling customer requests and updates

+ Relentless drive to help others

+ Eagerness to learn and understand

**Benefits**

+ Flexible PTO (including 11 holidays and your birthday off)

+ 401(k) plan with employer matching

+ Great health benefits with multiple plan option

+ Option to choose between in office, fully remote, or a hybrid work environment for all employees

+ Casual dress environment (when in office)

+ Catered lunches every Tuesday and Thursday

+ Company events each quarter

+ Signing stipend for a work-from-home setup

+ Free gym membership at our office

+ Annual employee development program stipend of $2,000 for each employee

+ Flexible parental leave with 10 weeks paid leave for ALL new parents

+ Fertility/adoption assistance

+ Annual tutoring stipend for your children

+ Mentorship program available immediately

+ Regular team outings

+ Advancement opportunities based on results, not politics

+ Culture that emphasizes inclusiveness driven by our REDI Committee

LeaseQuery simplifies complex accounting with our innovative FinTech SaaS technology. Our products, used by more than 2000+ organizations in 87 countries, are top rated for user satisfaction and ease of use by G2, and our company has appeared on the Deloitte Technologys Fast 500 list and Georgias Fast 40 list among many other recent accolades over the past several years.

During the past decade, our CEO, George Azih, grew LeaseQuery from a one-person company to a workforce of 280+ representing one of the fastest-growing FinTech companies today. As we move into our next phase of growth, we're looking for passionate and dedicated people who want to invest their energy to align with our company's long-term goals.

#LI-Remote

LeaseQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. LeaseQuery maintains a drug-free workplace.