Client Services Regional Coord

1 week ago

Long Beach, United States Chatolic Charities Full time

CLA

Catholic Charities of Los Angeles, Inc. is a leading human services provider in California, dedicated to supporting individuals and families in need. Our mission is to find sustainable solutions to crises by empowering clients with the tools and resources to achieve self-reliance and long-term stability. In the San Pedro Region, we offer essential services such as food, shelter, utilities, clothing, transportation, case management, and links to community resources for homeless and low-income households. This region oversees a family shelter for homeless families, pregnant women, and individuals with disabilities, as well as three community centers, two of which serve as food pantries. This position is based at the Long Beach Community Center and Food Pantry.

The Client Services Regional Coordinator plays a critical role in connecting families with children experiencing homelessness to essential services through the Long Beach Coordinated Entry System. The Coordinator provides intensive case management, focusing on families with complex needs and helping them navigate the homeless services system to achieve housing stability.

Key Responsibilities:

Provide intensive case management for homeless families, addressing challenges such as homelessness, domestic violence, mental health issues, substance abuse, financial difficulties, and social support needs.Manage an assigned caseload of 24 families.Screen homeless individuals and families for eligibility and services.Develop and implement Individual Housing Stability Plans tailored to each family’s needs.Maintain updated client records and document all interactions using the DAP (Data, Assessment, Plan) format.Conduct follow-up activities to ensure successful implementation of the Housing Stability Plan.Assist clients in accessing services such as Interim Housing, Housing Navigation, Time-Limited Subsidies, Eviction Prevention, and CoC-Supportive Housing Programs, as well as referrals to other community agencies.Complete Section 8 paperwork and assist clients with the application process.Support Community Center operations in a fast-paced environment, ensuring clients receive necessary services.

Required Skills and Qualifications:

Experience working with homeless populations and a solid understanding of the McKinney-Vento Act.Proficiency in written and oral communication, with strong computer skills, including Microsoft Word, Excel, Outlook, Clarity, and HMIS.Ability to work both independently and collaboratively as part of a multidisciplinary team.Bachelor’s degree in a related field. Three to five years of related experience.Comfort in working with clients who have severe and persistent mental illnesses.Knowledge of Problem Solving and Diversion techniques for preventing and resolving homelessness.Cultural competence and ability to work effectively with diverse populations, including African Americans, Asians, and Hispanics.A valid driver’s license and reliable transportation are required.

Preferred Qualifications:

Experience in completing Section 8 paperwork.Previous experience in a similar role in a fast-paced, service-oriented environment.

Benefits:

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

Medical, Dental & VisionLife InsuranceRetirement Plan to include 401a/employer contribution only and 403(b)Supplemental Insurance Plans (AFLAC, Life Insurance, & Short Term Disability)Flexible Spending AccountFlexible Spending Account (FSA)Vacation days – 12 days per year (Non-Exempt)Sick time – 10 days per yearShort and Long Term Disability13 holidays per year for regular full-time & part-time employeesPublic Service Loan Forgiveness EligibleCell Phones for those working with Clients outside of the officeEmployee Recognition - Annual Staff Appreciation Day EventFree Parking 

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