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Client Services Coordinator

2 months ago

Long Beach, California, United States ICAN California Abilities Network Full time
Job Overview

ICAN Supported Employment Program

Position Summary:

The Case Manager plays a crucial role in the administration of client services within the Supported Employment Program. This position is dedicated to ensuring that clients achieve their service objectives and personal goals, in alignment with the mission of ICAN. The ideal candidate will be organized, adaptable, detail-oriented, and reliable, providing essential support to individuals with developmental and physical disabilities, as well as their families.

Key Responsibilities:

  • Manage the intake process for new clients and maintain ongoing communication with existing clients.
  • Conduct meetings with clients and support staff to review progress and adjust service plans as necessary.
  • Prepare and process necessary documentation and reports for assigned caseloads.
  • Foster an environment that encourages client choice and empowerment.
  • Collaborate with various stakeholders, including guardians, care providers, and service coordinators, to ensure comprehensive support for clients.

Work Schedule:

This is a full-time, in-person role, operating Monday through Friday, during standard business hours.

Benefits Offered:

  • Paid vacation and sick leave.
  • Comprehensive medical, dental, vision, life, and long-term disability insurance.
  • 401(k) retirement plan.
  • Referral program incentives.

Qualifications:

  • Minimum age of 21 years.
  • Eligibility to work in the United States.
  • Strong communication skills, capable of engaging with diverse individuals.
  • Ability to manage multiple tasks independently and meet deadlines.
  • Proficiency in computer applications, including Microsoft Office and client record databases.
  • Experience in human services, particularly with individuals with disabilities, is preferred.

Professional Development:

Participation in ongoing professional development and training is required, ensuring the Case Manager remains current with best practices in the field.

Essential Functions:

  • Review and reconcile client case notes daily to monitor progress.
  • Facilitate intake meetings and annual reviews to assess client needs and goals.
  • Develop personalized plans that reflect each client's unique strengths and aspirations.
  • Maintain accurate and up-to-date client records.
  • Conduct satisfaction surveys to gauge client experiences and service quality.

Team Collaboration:

Work closely with team members to enhance service delivery and address any client-related issues. Engage in regular meetings to discuss client care strategies and ensure compliance with regulatory standards.