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Global Launch Education Training Specialist

4 months ago

Austin, United States Abbott Full time

The Opportunity

This position works remotely for the CRM Division and is responsible for delivering real-time training to physicians across the country. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Work On

The Abbott Global Launch Education Training Specialist will be responsible for developing and leading training programs related to new groundbreaking CRM products and therapies that will be utilized by all healthcare professionals (HCPs) and Abbott field team audiences.

Using agility, creativity, and strong project management skills the incumbent will be responsible for running Abbott CRMs best-in-class customer and internal training programs.

Leveraging a passion for innovation and training, the individual will manage to existing programs, present for a variety of customers, and answer to all day-of training activities. This role requires the ability to understand the nuances of procedural techniques globally to be able to proactively develop or communicate the relevant training content to help foster a single curriculum and a consistent training experience for all trainees.

This role is highly visible and will interact with HCPs and Abbott leaders on a regular basis. Having a highly developed professional relationship skill is a must for this position. The incumbent is expected to drive continual process improvement for the team, to seek out new methods and technologies to elevate trainees' learning experience, and to contribute innovative ideas for education and marketing initiatives. The ability to manage multiple projects concurrently is critical to success in this exciting position.

Job Responsibilities:

Conduct comprehensive training sessions on the safe and effective use of various new cardiac rhythm management products Develop, maintain, and adapt training materials based on feedback, to improve learner understanding Collaborate with the respective ProfEd and Field training leads/teams to get their feedback on the development of the core training content and proactively plan the hand-off to ProfEd and Field training for a seamless launch Partner with Downstream Marketing to help with launch planning as a significant part of new product/therapy launches will be educational Deliver new procedure/product/therapy train-the-trainer training to the Global Trainers, Education Specialists and Trainers prior to launch Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible Evaluate training effectiveness through assessments and feedback surveys in order to refine training accordingly Provide input and subject-matter expertise to relevant groups or on relevant projects Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

Required Qualifications:

BA/BS degree in biotechnology or medical related field, or an equivalent combination of education and work experience  5+ years experience in Cardiac Rhythm Management Ability to travel 75% of the time Strong oral communication skills and a high level of emotional maturity Ability to react quickly to problems and provide solutions for a team of people Confidence presenting in front of diverse audiences Ability to appropriately address learner questions and maintain engagement

Preferred Qualifications:

Field experience in cardiac pacing Experience with adult education and training, with a preference towards medical sales staff, physicians, or AHPs Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. Familiarity with cath lab and operating room procedures and protocol. Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs Ability to work in highly matrixed organization and geographically diverse business environments Ability to work within a team and as an individual contributor in a fast-paced, changing environment Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management Ability to resolve issues and meet project deadlines Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:​​​ Training and career development , with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities

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