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Sr. Manager, Global CRM Education

2 months ago

Austin, United States Abbott Laboratories Full time

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT WE OFFER

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

The Sr. Manager, Global CRM Education will provide bold and dynamic leadership and vision on the development, planning, implementation, and tracking of a comprehensive and world-class training curriculum for CRMâs products/therapies (traditional and leadless pacemakers and defibrillators).  The individual will be responsible for overseeing the technical and clinical education of Healthcare Professionals (HCPs) and Abbott Field teams in pursuit of the business unitâs overall strategy and goals.

This position operates on a global scale, necessitating an understanding of procedural nuances worldwide to proactively lead a team to develop streamlined training programs and content that promote a unified curriculum and ensure a consistent training experience for all participants. The role involves aligning Abbott CRM regions on a cohesive global curriculum that minimizes modifications to facilitate uniform and structured training.

Utilizing a fervent dedication to education and innovation, the candidate will employ the ADDIE framework (with instructional designers and technical leads) to identify educational needs and craft programs for new and existing products/therapies. The candidate will also use leadership skills, project management skills, agility, and creativity, to partner with R&D, Marketing, Sales Leadership, Clinical and other senior members of the CRM organization to lead the educational process across the entire Abbott CRM portfolio.

THE STRATEGY YOU WILL LEAD

  • Lead the vision, development, and deployment of a comprehensive and integrated, Global Training Curriculum for HCPs and Abbott Field teams that can be deployed in-person or virtually
  • Engage with Global Education peers to identify and integrate cutting edge training technologies to enable world-class training experiences
  • Partner with R&D, Up/Downstream Marketing, and Global Education leaders on the development of training for new product launches
  • Ensure that new product launch training is integrated into existing training curriculum
  • Provide leadership and vision for the integration of clinical and technical training for new hires and tenured team members with Sales Training activities by partnering with Commercial Excellence and Sales Training leaders to streamline the training for the learner
  • Drive consistent use of ADDIE for all educational development and integrate with established marketing processes
  • Partner with Global Education peers to develop and deploy a single tracking system

THE TEAM YOU WILL LEAD

  • Manage a team of Trainers and Instructional Designers to develop training content and programs via the ADDIE process to train HCPs, new hires and upskill the field
  • Build and develop a team of highly skilled individuals to design and execute high quality, effective and engaging adult learning
  • Motivate, influence, and lead a team to achieve common goals and objectives that consistently meets compliance and quality standards
  • Lead a team that partners with Global Education peers via ADDIE to gain feedback on the development of training content and drive a cycle of continuous improvement
  • Anticipate, identify, and resolve high-level problems associated with completing projects and executing programs
  • Foster and drive a culture of best practices that leverages the latest technologies and tools and respects adult learning techniques and instructional design principles

THE BUSINESS YOU WILL MANAGE

  • Develop and maintain cross-functional partnerships within R&D, Marketing, Sales, Clinical, Legal, Regulatory to create highly effective training that is compliant and achieves business objectives and results
  • Oversee consistent educational effectiveness and positive trainee experiences by reviewing measures and driving a continuous improvement mindset based on data
  • Partner with Sales Training to develop and deliver a blended approach for new hires and tenured field teams and provide a platform and support to deploy Sales Training
  • Lead U.S. field training activities and oversee tracking U.S. field trainee training proficiency; work with U.S. Sales leadership in addressing learning gaps
  • Collaborate with Global Education team peers and help the U.S. ProfEd team enable the efficient transfer of knowledge to U.S. HCPs
  • Manage an annual expense/cost center budget
  • Align with peers in other divisions to position Abbott CRM at the forefront of training in the Medical Device industry
  • Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
  • Become an expert within the designated therapy on trainee needs and keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

EDUCATION & COMPETENCIES:

Required

  • BA/BS degree and 7+ yearsâ experience in the design and delivery of training and education programs OR Masters degree and 5+ yearsâ experience in the design and delivery of training and education programs.
  • 5+ years management: team oriented with experience

Preferred

  • Experience leading the creation of education programs leveraging the ADDIE model
  • Experience leading education programs and a demonstrated ability to simplify and articulate complex topics effectively
  • Understanding of CRM device therapy and Abbottâs CRM product portfolio
  • Functional understanding of R&D, Program Management and Marketing functions
  • Affinity for educating others
  • Experience creating multi-media, experiential rich content in blended learning/virtual environment
  • Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs
  • Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials
  • Ability to work in highly matrixed organization and geographically diverse business environments
  • Ability to work within a larger team and as an individual contributor in a fast-paced dynamic environment
  • Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management
  • Ability to resolve issues and meet project deadlines

Apply Now

 * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $109,300.00 â $218,700.00. In specific locations, the pay range may vary from the range posted.