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Launch Project Manager III

2 months ago

Austin, United States Kasasa Full time

Are you looking to join a team where “corporate values” aren’t just words on the website but instead are the genuine beliefs of the team? Where the people are smart, hardworking, fun, and loving? A place where the talk is walked?

That’s Kasasa There are 4 values that define our company culture – Interdependence, Empowered Ownership, Badassitude, and Love – Together these values form THE PATCH. Elevate is the wrapper around the whole Patch reminding us to seek the “highest form” of our values.

If you feel that our company values align with your own, please apply If you don’t, we encourage you to find a company whose values do

Our values are a living commitment to one another. It defines everything we do, including how we build products, serve our clients, plan for the future, and work together. It is our uncompromising promise to one another, our communities, and our clients.

  • Interdependence - Only team wins count. I take responsibility for my team’s success. My Team is Kasasa. I hold my shield for all of us.
  • Empowered Ownership - I know my goals. If they’re to be, it’s up to me.
  • Badassitude - I am passionate about what I do because I understand why it matters. I will courageously face challenges, seeing each one as a steppingstone toward growth.
  • Love - We boldly bring love to the workplace and the world.
  • ELEVATE - I CREATE THE HIGHER POSSIBILITY.

ONLY THE BADASS NEED APPLY

We’re looking for much more than qualified applicants We’re looking for people who “relentlessly give a sht” (Or “RGAS” for short; this is a component of our Badassitude value) We want individuals who will courageously face challenges. We don’t settle for good enough. At Kasasa, we have the determination, grit, and hustle to create excellence.

Kasasa’s mission is to inspire and elevate community financial institutions to be the source for love and financial wellbeing in their communities. Kasasa employees (Spartans) are passionately dedicated to this mission and lead the way – sharing our “love” with the world – through our words and actions – via community service and outreach. Expect to get involved and make an impact if you expect to be a Spartan.

As Spartans once did, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team. We are a Phalanx

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job, nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein. Management reserves the right to modify, defer, or rescind this position description at any time, with or without prior notice.

Role Overview

The Launch Project Manager III serves as the primary liaison between clients and Kasasa’s internal teams during the implementation of new products. They see projects through from beginning to end, coordinating the work from their cross-functional team members, including Technical Engineers, Marketing Implementation Specialists, Loans Implementation Specialists, Designers, Copywriters, and Front-End Developers. They are charged both with leading the teams in every facet of the production as well as being the direct point of contact with the financial institution, steering both parties through the production process in a timely manner while embodying the Patch Values.

The Launch Project Manager must understand the basics of each discipline for their various resources as well as have a holistic understanding of the software implementation, marketing implementation, loans implementation, and website production process. The end result of a Launch Project Manager’s work is functioning software, a best-in-class website, and Kasasa marketing that delivers record-setting sales and revenue to our clients.

Through demonstrated results, the Launch Project Manager III is tasked with growing and mentoring the LPM team including onboarding new team members and providing support for ongoing process improvements and documentation. In addition, they will be assigned various initiatives, acting as a subject matter expert in representation of the LPM team and process- attending meetings, building process, providing training and other needs as they arise.

ESSENTIAL FUNCTIONS (Responsibilities)

  • Infuse the Patch Values into your work ethic, every day and every interaction.
  • Primary and direct point of contact on all issues related to onboarding new Kasasa clients.
  • Guide clients through the launch process of all products from kickoff to go-live.
  • Effectively set and manage client expectations and timelines.
  • Keep projects on schedule and ensure they launch within pre-defined timeframe goals.
  • Build an excellent rapport with clients and maintain client satisfaction throughout the process.
  • Escalate, inform, and resolve issues in a timely manner.
  • Manage and lead multi-discipline teams toward launching software, websites, and Kasasa marketing.
  • Coordinate workflow and priorities across various team members.
  • Gather all necessary materials from clients and ensure team members have them as needed.
  • Serve as the internal “quarterback,” ensuring all stakeholders are informed of the status and on-going needs of the project.
  • Overcome obstacles—internally or from client—to ensure final products are delivered on time and with best-in-class quality.
  • Ensure project plans, target launch dates, and pertinent information remain current in all systems.
  • Mentor and assist the LPMs with their growth and expansion of knowledge.
  • Serve as the first line of defense for questions from the team with a demonstrated knowledge of process.
  • Assist with documenting and improving process for the team.
  • Contribute and execute innovative ideas that improve processes and efficiencies.
  • Subject matter expert in representation of the LPM team and process- attending meetings, building process, providing training and other needs as they arise.
  • Lead and maintain team onboarding process and training.
  • Other duties as assigned.

POSITION REQUIREMENTS (Qualifications)

  • Bachelor’s degree or equivalent work experience.
  • 6+ years in project management. Knowledge of banking is a plus.
  • Proven ability to prioritize and manage concurrent projects and clients in a deadline-driven environment.
  • Client-facing experience in unsupervised interaction.
  • Experience leading a team.
  • Strong problem analysis and resolution skills.
  • Exceptional written and verbal communication skills.
  • Excellent people skills.
  • Motivated self-starter that can succeed and get results.
  • Experience utilizing project management software.
  • Experience creating process from start to finish for new product initiatives and ongoing improvements.
  • Experience onboarding new team members.
  • Must be legally allowed to work in the U.S.
  • Kasasa values the importance of flexibility and collaboration. We offer a hybrid work model where you'll join us in the office for at least three full workdays each week, allowing for meaningful in-person connections and teamwork. The remaining two days offer the option to work remotely, providing you with the balance and autonomy to excel in your role.
  • You will be asked to participate in culture related meetings, activities, and events. We firmly believe that building culture and teamwork in a remote company requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your role and responsibilities.

PHYSICAL REQUIREMENTS

  • Sitting for extended periods of time; approximately 5-6 hours per day.
  • Simultaneous use of hand, wrist and fingers.
  • Daily operation of standard office equipment.
  • Frequent use of oral communication to perform work.
  • Lifts and moves 7-10 pounds occasionally.
  • Ability to travel by air and car for extended periods of time.


Are you ready to join an amazing group of people who genuinely love their jobs in an environment that inspires greatness?


We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, citizenship status, gender, gender identity, pregnancy, sexual orientation, transgender status, marital status, religion, creed, age, physical or mental disability, results of genetic testing, genetic information, past, present or prospective service in the military, or any other characteristic or activity protected by federal, state, or local law.