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Director of Global Training and Enablement
2 months ago
LogicMonitor is seeking a seasoned professional to lead our global training and enablement efforts. As the Director of Global Training and Enablement, you will be responsible for driving our strategy and initiatives related to building and nurturing our global practitioner community, fostering continuous learning, and promoting practitioner evangelism.
Key Responsibilities- Oversee the development and growth of our global training function, including credentialing, role-based learning journeys, and the learning management system.
- Develop and execute a comprehensive strategy for building and growing a vibrant global learning community, fostering continuous enablement, and promoting practitioner evangelism.
- Lead the creation and delivery of high-quality educational content, including hands-on and how-to lab-based learning, skill-building journeys, and micro-credentialing to support customers and partner upskilling.
- Collaborate with product management, engineering, marketing, and sales teams to align community, education, and evangelism initiatives with product roadmaps, go-to-market strategies, and customer needs.
- Partner with our Community team on community-based learning events, such as hackathons, coding challenges, and community events, to encourage innovation, collaboration, and knowledge sharing.
- Analyze data and feedback from our LM Academy to gain insights into customer needs, preferences, and pain points, and use these insights to continuously improve our offerings and strategies.
- Manage and mentor a team of product specialists, instructional designers, and community leaders, fostering a culture of expertise, innovation, continuous learning, and customer-centricity.
- Stay abreast of industry trends, emerging technologies, and best practices in practitioner relations, community building, and learning and development.
- 8-10+ years of experience in leading customer and/or channel education in B2B SaaS.
- Proven track record designing high-value education experiences for the modern learner.
- Proficiency in content creation, instructional design, and learning management systems.
- Familiarity with building an effective education program on a LMS, preferably Skilljar.
- Excellent communication and presentation skills, with the ability to engage and inspire technical audiences.
- Strong leadership and people management skills, with the ability to build and motivate high-performing teams.
- Familiarity with data analysis tools and techniques for measuring the impact and effectiveness of community and learning initiatives.
- Strong business acumen and understanding of market dynamics, customer needs, and competitive landscapes.
- Experience in public speaking, thought leadership, and representing the company at industry events and conferences.
