Technical Support Representative

1 month ago


San Diego, United States Stage 4 Solutions Full time

Technical Support Representative (Hybrid – San Diego, CA)

We are looking for a Technical Support Representative for a large, global B2B high-tech company. This role will be responsible for supporting our globally growing customer base. You will be responsible for providing best-in-class support for the platform, to ensure a positive customer experience.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner. Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions. Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.

Requirements:

2 - 4 years working within an IT environment Technical background and ability to learn and absorb technology quickly. Great written and verbal communication skill. Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. The ability to work as part of a team and on their own initiative.

  • San Antonio, United States TKC Holdings, Inc. Full time

    Technical Support Representative will troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms, coordinating with Field Support Technicians via telephone to change hardware and software configurations, field tes Technical Support, Linux, Technical, Support Technician, Representative, Support, Manufacturing, Technology


  • San Francisco, United States PSG Global Solutions Full time

    Description We're looking for a Technical Support Representative , working in Biotechnology/Medical Devices industry in South San Francisco, California, United States . Leads inbound and outbound user (customer, study participant, etc.) interactions, including increasing sales and helping schedule/guide study participants. Deliversoutstanding service to all...


  • San Diego, United States Proven Recruiting Full time

    Customer Support Representative | North County, San Diego | Contract to Hire Are you passionate about helping people and looking for your next customer support role? This growing fitness company is looking for a customer support representative to join their team. If you have strong problem solving skills, technical aptitude, and a customer service background...


  • San Diego, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full time

    Key Details: Duration: 6 month contract (possible hire) Location: can be either fully remote or fully onsite in San Diego Schedule: Mon-Friday 8AM-5PM EST / 5AM-2PM PST Pay: $20-26.50/hr Summary: The Technical Support Analyst I is responsible for basic configuration and upgrades of software, hardware, as well as network connectivity for internal desktop...


  • San Diego, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Support Representative Contract: San Diego, California, US Salary: $29.00 Per Hour Job Code: 348683 End Date: 2024-05-24 Days Left: 6 days, 3 hours left Apply Position : Customer Support Representative Location : San Diego, CA Duration : 12 Months Pay Rate : 20/hr - 25/hr Responsibility Log cases...


  • San Diego, United States Collabera LLC Full time

    Position : Customer Support RepresentativeLocation : San Diego, CADuration : 12 MonthsPay Rate : 20/hr - 25/hrResponsibilityLog cases on the IT Service Desk and maintain details of software/hardware problems detected.Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone,...

  • Technical Support

    3 weeks ago


    San Antonio, United States Aegis Security Solutions Full time

    Job DescriptionJob DescriptionTechnical Support & Sales RepresentativeAegis Security Solutions is seeking a professional Technical Support/Sales Representative. The primary function of this position is to handle and resolve calls from both customers and field technicians with operation and programming challenges. Upload and download changes requested by...


  • San Diego, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Support Representative Contract: San Diego, California, US Salary: $29.00 Per Hour Job Code: 348700 End Date: 2024-05-25 Days Left: 8 days, 3 hours left Apply Job Title: Customer Support Representative Location: San Diego, CA Pay Range: $25/hr. - $29/hr. Responsibilities: Log cases on the IT...


  • San Diego, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Support Representative Contract: San Diego, California, US Salary: $29.00 Per Hour Job Code: 348700 End Date: 2024-05-25 Days Left: 7 days, 3 hours left Apply Job Title: Customer Support Representative Location: San Diego, CA Pay Range: $25/hr. - $29/hr. Responsibilities: Log cases on the IT...


  • San Diego, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Support Representative Contract: San Diego, California, US Salary: $29.00 Per Hour Job Code: 348700 End Date: 2024-05-25 Days Left: 3 days, 3 hours left Apply Job Title: Customer Support Representative Location: San Diego, CA Pay Range: $25/hr. - $29/hr. Responsibilities: Log cases on the IT...


  • San Diego, United States Tranzeal, Inc. Full time

    Job Title: Customer Support RepresentativeLocation: San Diego, CAThis position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. must have:Technical background and ability to learn and absorb technology quickly.Great written and verbal communication skill.Prior experience working in a helpdesk...

  • Customer Service

    6 days ago


    San Diego, United States Excedeo IT Support Pros Full time

    **CUSTOMER SERVICE & DISPATCH REPRESENTATIVE** Are you a customer service all-star looking for an opportunity to rise above the pack? Do you thrive on new challenges and an opportunity to work with a great team? Are you an able communicator who loves to help people ensuring they are always feeling happy, productive, and supported? If you say yes to all...


  • San Diego, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera LLC, is seeking the following. Apply via Dice today! Job Title:Customer Support Representative Location:San Diego, CA Pay Range:$25/hr. - $29/hr. Responsibilities: Log cases on the IT Service Desk and maintaining details of software / hardware...


  • San Diego, United States Next Level Cycles SD Full time

    We are seeking a Customer Support Representative who will be able to think big with us as we continue to expand our knowledge of one of the best entertainment industries on the market. We are an up-and-coming business consulting firm that works with the largest and latest advanced technology industries bringing brand awareness to their local customers. We...


  • San Diego, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...


  • San Diego, United States ClickUp Project Management Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. It will be your job to understand the user's workflow, compile ample amounts of information, test...


  • San Diego, United States Excedeo IT Support Pros Full time

    **CUSTOMER SERVICE/DISPATCH REPRESENTATIVE** Are you a customer service all-star looking for an opportunity to rise above the pack? Do you thrive on new challenges and an opportunity to work with a great team? Are you an able communicator who loves to help people ensuring they are always feeling happy, productive, and supported? If you say yes to all three...


  • San Diego, United States Lytx Full time

    Why Lytx: The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE's use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this is the...


  • San Diego, United States Russell Tobin Full time

    Job Description Job Description 12-month contract Hybrid - San Diego, CA 92121 (Wed & Thurs onsite) $30-45/hr W2 DOE What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability. This includes...


  • San Diego, United States Russell Tobin Full time

    Job DescriptionJob Description12-month contractHybrid - San Diego, CA 92121 (Wed & Thurs onsite)$30-45/hr W2 DOE What you get to do in this role:The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability. This includes...