Customer Service/dispatch Representative

3 weeks ago


San Diego, United States Excedeo IT Support Pros Full time

**CUSTOMER SERVICE/DISPATCH REPRESENTATIVE**

Are you a customer service all-star looking for an opportunity to rise above the pack? Do you thrive on new challenges and an opportunity to work with a great team? Are you an able communicator who loves to help people ensuring they are always feeling happy, productive, and supported?

If you say yes to all three of these questions, then the last question to answer is: Why are you not working at EXCEDEO?
- A passion for customer service
- A strong work ethic
- A self-starter
- A team player
- Excellent communication skills at both technical and non-technical levels
- Excellent time management and multitasking skills
- Attention to detail and quality of work
- Adeptness at utilizing resources and finding solutions

**Duties**:

- Assist customers with order placement, tracking, and returns
- Provide product information and pricing details
- Coordinate with the shipping/receiving department for timely deliveries
- Perform data entry tasks accurately and efficiently
- Maintain a high level of phone etiquette and professionalism
- Collaborate with the supply chain team to optimize logistics processes
- Utilize GPS systems for transportation planning and tracking
- Provide support to both external and internal clients

**Qualifications**:

- Previous experience in customer service or a related field preferred
- Excellent communication skills and phone etiquette
- Strong attention to detail and accuracy in data entry tasks
- Familiarity with logistics and supply chain operations
- **Strong familiarity with technologies such as**:Microsoft Windows, Backup solutions, Antivirus solutions, and the ability to learn other technologies quickly.
- The ability to listen to customers and communicate complex technical answers clearly while adjusting terminology for the audience.
- The ability to use tact, common courtesy and discretion to achieve the objectives of industry best customer service.
- Be goal oriented and open to direction and feedback with a strong sense of doing quality work at each level of assigned duties.
- Possess a strong work ethic and able to work effectively in a team or individual.

**We provide our full-time employees with**:

- Competitive pay
- Certification bonus
- Excellent medical (100% employee coverage)
- First year two weeks PTO, second year three weeks PTO and third year four weeks PTO
- CalSavers 401K Plan
- An environment that supports having fun, teamwork, challenges, integrity, while feeling supported working at a fast pace and most of all, wowing customers with great customer service

**Company Information**:
EXCEDEO is a one stop IT services and support solutions provider focused on helping small and medium sized business feel happy, supported and productive with their IT. With over 20 years of experience in IT consulting services and support, we provide the most cost-effective technical solutions to help maximize our clients’ return on investment in technology and human capital. Our mission is to provide excellent outsourced technology services with the highest standards of customer service, professionalism and competence to make our customers feel happy, supported, productive and satisfied with their technology investments.

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Are you fully vaccinated against COVID-19?
- How many years’ experience do you have in a position that required you to take calls 70-80% of the time, and use a ticketing system to communicate with clients and schedule onsite technicians?
- Do you have 40 minutes to take an online Analytical skills test?
- Please reply with your salary requirements. You must respond with a salary requirement specific amount to be considered for this position.
- Do you live within 15 minutes of Mission Valley (zip code 92108)?
- When are you available to start?

Work Location: In person


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