Customer Support Representative

4 weeks ago


San Diego, United States Collabera LLC Full time

Position : Customer Support Representative


Location : San Diego, CA


Duration : 12 Months


Pay Rate : 20/hr - 25/hr


Responsibility



  • Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
  • Escalate to internal or external support resources and Subject Matter Experts when necessary.
  • Participate in User Acceptance Testing (UAT).

Must Have



  • Technical background and ability to learn and absorb technology quickly.
  • 2 - 4 years working within an IT environment
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • The ability to have difficult conversations with customers.


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