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Technical Support Engineer
4 months ago
Job Description
Job Description
12-month contract
Hybrid - San Diego, CA 92121 (Wed & Thurs onsite)
$30-45/hr W2 DOE
What you get to do in this role:
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
To be successful in this role you have:
Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Java experience
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Advanced Unix/Linux experience
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration
What are the must have:
Strong SQL/Java/Linux experience.
Ability to troubleshoot technical issues
Strong personal commitment to quality and customer service
Excellent time management and communication skills
Nice to have:
Advanced object oriented programming skills
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
No direct customer facing experience but really good with communication
Benefit:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Company Description Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Description
Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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