![Valor Intelligent Processing](https://media.trabajo.org/img/noimg.jpg)
Technical Support Representative
2 months ago
POSITION OVERVIEW
...
--------------
...
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.
ABOUT VALORVIP
$13.10 - $17.25 / hour
ABOUT US
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Need help finding the right job?
-
Technical Support Specialist
2 days ago
Addison, Texas, United States Dutch Ridge Consulting Group Full timeJob OverviewPosition: Customer Support Professional (Senior)Company BackgroundDutch Ridge Consulting Group, LLC (DRCG) is a certified Veteran Enterprise and a Service-Disabled Veteran-Owned Small Business (SDVOSB) recognized for its commitment to quality and excellence. With a focus on providing comprehensive technical support across various locations in the...
-
Technical Support Associate
7 days ago
Addison, Texas, United States Pacific Premier Bank Full timeThe Client Support Associate plays a vital role in delivering comprehensive professional, technical, and general assistance to clients and banking personnel. This position is dedicated to ensuring outstanding service for Premier Property Pay portal users as well as internal banking teams.KEY RESPONSIBILITIESOffer technical guidance, support, and...
-
Technical Support Specialist I
2 days ago
Addison, Texas, United States Dexian - DISYS Full timePosition Overview:As a Technical Support Specialist I, you will be responsible for providing exceptional assistance in the realm of technology and systems. Your expertise will be essential in addressing various technical challenges and ensuring seamless operations for our users.Key Responsibilities:Demonstrate a solid understanding of software applications,...
-
Technical Support Specialist
7 days ago
Addison, Texas, United States Ascendion Full timeAbout Ascendion Ascendion is a comprehensive digital engineering solutions provider. We develop and manage software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our expertise in engineering, cloud services, data management, experience design, and talent solutions accelerates transformation and...
-
Territory Technical Sales Leader
7 days ago
Addison, Texas, United States Armstrong International Full timePosition Title Territory Technical Sales Leader Position Reference VN608 Job Type Full-Time Country United States State Texas City Dallas Overview The selected candidate will lead the charge in promoting commercial product sales by collaborating closely with Armstrong sales teams and distributors within the designated region, alongside Armstrong...
-
.NET Technical Lead
2 days ago
Addison, United States Vaco Full time.NET Technical Lead | 417038 DETAILS Location : Addison, TX 75001 (onsite 2-3 days per week) Position Type : 3-6M C2H Hourly / Salary : BOE JOB SUMMARY Vaco Technology is currently seeking a .NET Technical Lead for a 3-6M C2H opportunity that is located in Addison, TX 75001 (onsite 2-3 days per week). The .NET Technical Lead will lead and...
-
Addison, Texas, United States Indotronix Avani Group Full timePosition: Technical Support Specialist for MAC/PC SystemsLocation: Addison, TXDuration: Long TermTraining: Initial training in Dallas, TX, followed by work in Addison, TX.Compensation: $25/hr on W2Key Qualifications:Proven experience in installing, troubleshooting, maintaining, and servicing computer-related products, which include desktop and laptop...
-
Technical Resource Engineer
3 weeks ago
Addison, United States U.S. Pipe Full timeJob DescriptionJob DescriptionWhy Join Our Team?Do you want to be part of a team that is making a positive difference in lives all across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for the past 120...
-
Technical Resource Engineer
1 month ago
Addison, United States U.S. Pipe Full timeJob DescriptionJob DescriptionWhy Join Our Team?Do you want to be part of a team that is making a positive difference in lives all across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for the past 120...
-
Sales Development Representative
3 months ago
Addison, United States PowerBuilt Material Handling Solutions Full timeJob DescriptionJob DescriptionPosition: Sales Development RepresentativeDepartment: SalesDirect Report To: Regional Key Account ManagerLocation: Bellefontaine, OH for the first 6 months, then relocate back to TexasPowerBuilt is a turn-key material handling systems integrator, with an emphasis on lift assist, conveyor, automation, and pre-engineered...
-
Customer Care Representative
2 months ago
Addison, United States Sun Technologies Full timeJob Title : Customer Care Representative Required Skills : WCS, Vocational Certification and Microsoft Office Location : Addison,Texas **Job Description** **Responsibilities:** * Position responsible for ensuring contractual obligations with customers are met on a work order and systems basis; Coordinates activities associated with product/service resolution...
-
Area Sales Manager-Dallas
1 month ago
Addison, United States Prg Technical Full timeArea Sales Manager-Dallas Location: Dallas, TX Hybrid/Travel Type: Full-time, Permanent Quick Qualifications: Degree in Electrical Engineering strongly preferred 5+ years of outside sales experience in the electrical power industry Knowledge of substation apparatus, systems, and maintenance services Ability to travel up to 50% Role...
-
Entry-level Sales
2 weeks ago
Addison, United States Year Up Careers Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Entry-level Sales
4 weeks ago
Addison, United States Year Up Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Customer Service Representative
2 weeks ago
Addison, United States Johnson Service Group Full time $55,000 - $62,000Job DescriptionJob DescriptionREQUIRED Experience- High school diploma (or equivalent) with a minimum of three (3) years’ Inside Sales experience. An advanced degree will be considered in place of work experience.- Experience in the Roadway Safety Industry or selling/marketing to Roadway Agencies is desirable.- Experience in quoting and pricing structures...
-
Customer Service Representative
1 week ago
Addison, United States Johnson Service Group Full time $55,000 - $62,000Job DescriptionJob DescriptionUnder the direction of the Director of Inside Sales, the Customer Service Representative (CSR) performs quoting and order entry tasks, is the customer point-of-contact for regarding order fulfillment, and supports the Outside Sales team. The CSR coordinates customer orders with the Order Fulfillment Representatives and responds...
-
Progress4GL Technical Lead
7 days ago
Addison, Texas, United States SHIRO Technologies Inc Full timeJob DescriptionCompany Overview:SHIRO TECHNOLOGIES LLC is a dynamic global technology services and outsourcing firm. We specialize in delivering innovative and tailored IT solutions, leveraging extensive industry experience to provide a comprehensive range of services, including strategic advisory, leadership, and custom application development.About...
-
Senior Technical Accounting Leader
7 days ago
Addison, Texas, United States Capital Senior Living Full timeAbout Capital Senior Living Capital Senior Living is a prominent operator of independent living, assisted living, and memory care communities for senior adults. The organization manages numerous communities that provide comfortable, secure, and affordable environments where residents can build friendships, engage in new experiences, and receive tailored care...
-
Sr. Controls Engineer
3 months ago
Addison, United States PEAK Technical Full timeP-DPD-001 Controls Engineer position This position requires demonstrated technical proficiency in implementing automation solutions with PLC, HMI, SCADA, and DCS/Delta V platforms. This person will interact directly with the customer and lead a team of engineers in identifying requirements, developing specifications, and...
-
Inside Sales Representative
2 months ago
Addison, United States Sparkhound Full timeJob DescriptionJob DescriptionDescription:Sparkhound is seeking an ambitious Inside Sales Representative (ISR) to join our team. This role is designed for a highly motivated and energetic individual. The ISR will focus on generating and qualifying leads into managed services clients. The ideal candidate will possess strong communication skills, a hunter...