Systems Support Specialist

2 months ago

Santa Monica, United States Naughty Dog Full time

This position is for a temporary engagement through our staffing partner DZConneX Services. Candidates must be authorized to work in the United States for this position.

This will be an on-site position, requiring you to be onsite five days per week.

Why Naughty Dog?

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5 . We're also proud to say that The Last of Us Part I is now available for the first time on PC. Currently, we’re busy at the kennel working on a brand-new single player game that we're excited about and we'd love to find talented individuals to join us.

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

We are looking for a highly qualified Systems Support Specialist to join our team in the studio. This role is designed for an experienced IT professional who can execute complex technical support initiatives, mentor junior staff, and contribute to the strategic goals of the IT department. This position is a subject matter expert and plays a crucial role in maintaining the efficiency and productivity of our studio’s IT infrastructure.

Are you interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of developing great games? If so, we would love to hear from you

Who we're looking for:

  • Responsible for providing advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
  • Design, build, and configure advanced custom PC workstations, ensuring optimal performance
  • Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
  • Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
  • Efficiently provision new equipment and onboard/offboard users
  • Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
  • Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
  • Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
  • Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
  • Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
  • Support security initiatives, incident response, patching, anti-malware, and prevention
  • Regularly collaborate with other IT teams and departments within PlayStation Studios
  • Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
  • Stay up to date with the latest industry trends, technologies, and best practices
  • Additional responsibilities to be assigned as needed

What skills you will use:

  • Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
  • Proven track record of resolving complex hardware, software, and network issues
  • Proven ability to execute IT projects from conception to implementation
  • Expert technical skills in building and configuring PCs and servers
  • Expert knowledge of Windows 10/11 operating systems
  • Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
  • Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
  • Excellent problem-solving and analytical skills
  • In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
  • Experience with scripting languages such as Python, Bash, and Powershell
  • Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
  • Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
  • Familiar with basic cybersecurity & privacy principles
  • Familiar with cloud systems such as AWS, Azure, and related technologies
  • Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
  • Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions

Bonus Skills:

  • Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite
  • Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms
  • Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals
  • Knowledge of advanced server management, including Linux server environments and cloud-based systems

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