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Retirement Program Manager
5 months ago
Job Description
Puget Sound Energy is Washington State’s largest and most established energy company serving over 1.2 million customers. PSE believes in supporting our over 3,000 employee base to prepare for a financially secure future.
The Retirement Program Manager is entrusted to oversee the company’s retirement programs including the Retirement Plan (pension), Investment Plan (401k), Financial Wellness, nonqualified Deferred Compensation Plans (409A), Supplemental Executive Retirement Plan (SERP) and executive benefits. In addition to owning these programs, this role will need to be able to successfully communicate programs to employees and retirees, administer plan record-keeping and payments through vendors, and plan compliance. To be successful, the Retirement Program Manager will need to develop and maintain relationships with vendors, plan administrators, plan actuaries, plan auditors, external benefit attorneys, investment advisors and the PSE Retiree Association.
The ideal candidate will have a learning mindset and will continuously maintain current knowledge of plan regulations and trends in the industry.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Job Responsibilities
Maintains the design of retirement programs, including executive retirement programs and retiree health reimbursement account, to provide employee asset creation opportunities while meeting company objectives for plan expense. Recommends program design changes to adapt to changes in regulatory environment and/or industry trends. Coordinates development of communication tools so that PSE’s retirement and executive benefit programs are well understood by employees. Delivers presentations to groups of employees as required and meets one on one with employees as needed. Ensures that Retirement Plan, Investment Plan, Retiree Health Reimbursement Account (RHRA) and executive benefit programs comply with regulations, tax payment deadlines and reporting requirements. Manages relationship with vendors, benefit consultants, third party administrators, legal, audit and actuarial consultants and union representatives. First point of contact with internal and external auditors, including SOX and key controls. First point of contact with vendors when further guidance or decision making is needed. Monitors performance of vendors to ensure customer service is provided to PSE employees in accordance with contract and service level agreements. Ensures vendor properly administers recordkeeping, claims administration and compliance with benefits regulations. Reviews and updates vendor communications to employees to ensure compliance with PSE program rules and regulatory obligations. Reviews and approves payment of invoices for services received by consultants and vendors. Reviews and monitors work orders, contracts, and service agreements to ensure contract terms and services are met. Serves as liaison among benefit providers and vendors providing services to PSE when conflicts arise. Problem resolution with contractual obligations, claims resolution and performance expectations. Serves as liaison to Retiree Association President. Coordinates cross-departmentally in administering PSE’s retiree health reimbursement account (RHRA) through vendors. Leads process improvement projects in the retirement and executive benefit programs area and other human resources areas. Participates on human resources team(s), working with other program managers and HR Advisors. Provides coaching, direction and leadership support to team members in order to achieve employee, business and customer results. Attends Qualified Plans Committee meetings and acts as Secretary, schedules meetings, prepares agenda, meeting planner, action items and draft minutes. Coordinates with PSE Retiree Association and attend Retiree Association events as needed. Develops and maintains knowledge of PSE HR Success Factors and SAP systems, including researching employee information and GL program expense, and running standardized reports. Performs other duties as assigned.
Minimum Qualifications
Bachelor’s degree in business or related field; or equivalent combination of education and work experience. Eight (8) years of experience demonstrating thorough knowledge of qualified and non-qualified retirement plans-- design, administration, compliance, funding, and reporting. Ability to balance and prioritize multiple responsibilities to meet plans & goals. Excellent skills and experience communicating to all levels including executives. Demonstrated ability to present complex information to all levels including executives in a professional manner. Proven experience implementing and managing vendor relationships. Demonstrated ability to drive process improvement and best practices. Strong knowledge of and experience using HR information systems.
Desired Qualifications
CEBS certification. Knowledge of SAP and Success Factors.