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Call Center/Appointment Scheduler

3 months ago

Cincinnati, United States Axia Women’s Health Full time

Job Details

Description

At Axia Women’s Health,  recognized as a Great Place to Work for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:

Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed. Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs. Explain financial requirements to patients; collect and record copays as required. Perform registration functions for new and existing patients. Schedule patient appointments per guidelines given, and finalize patient schedules for previous day. Maintain confidentiality regarding all patients. Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance. Other duties as assigned.

Qualified candidates can:

Adapt to changing priorities and business needs Be flexible and not easily flustered Give great customer service Work in a fast-paced, innovative environment Focus on what is best for the team over the individual Work 40 hours per week

Full Time Benefits Summary

Full time benefit-eligibility beginning the first of the month after hire 401(k) matching contribution with no vesting period Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay Access to Axia providers at little to no cost through Axia’s medical insurance Axia-paid life insurance, short term and long term disability Free counseling for colleagues and family members, including parents and parents-in-law Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Required

2-4 years:

Call center, taking incoming patient calls, scheduling appointments

Preferred

2-4 years:

customer service over the phone

Licenses & Certifications