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Director, Collections Analytics

5 months ago

Newark, United States Sallie Mae Full time

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Director of Collections Analytics will be responsible for driving the strategic direction of Sallie Mae’s Loss Mitigation programs using enhanced analytics. The Director will be expected to provide recommendations on how to improve existing programs, and design new programs, to provide enhanced support for customers while remaining in line with all internal policies, laws, and regulatory guidelines. The Director will also need to ensure all programs have robust first line oversight and identify and resolve any gaps that could pose undo risk. An ideal candidate will have an extensive background in Collections and Loss Mitigation, have experience working with Regulatory agencies, and have advanced analytic capabilities.

What You'll Do

Manage Loss Mitigation Programs:Create comprehensive first line oversight plan to monitor and report on each Loss Mitigation Program’s efficacy and appropriateness ensuring all policies and procedures are being followed.Design metrics that show if customers are being placed into the appropriate program and are leading to successful outcomes.Recommend any changes to existing programs to enhance program effectiveness while meeting all regulatory ad policy guidelines.Work with key business partners to develop new programs that will lead to better outcomes for customers while remaining fully compliant.Audit and Regulatory Response:Create, manage, and organize an action plan for all internal and external audits and regulatory exams ensuring all action items have a fully developed path to successful completion.Help develop management responses to key audits.Work across the team and other business areas to close out any open item in any efficient manner meeting all deadlines.Leadership:Lead and develop an advanced analytic teamFocus on and recognizes team successSet strategic direction and prioritize projects for team initiativesLead ad-hoc projects:Lead ad-hoc projects, initiatives, and analyses requested by the Chief Credit Officer, Risk Management, Compliance, Audit, or Regulators

What you have

Minimum education, skills and experience required.

Proven track record of successfully leading and managing a team of business analysts in a fast-paced, dynamic environment.Strong knowledge of business analysis methodologies, tools, and techniques, with a focus on process improvement and system implementation.Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical solutions.Exceptional leadership and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.Excellent written and verbal communication skills, with the ability to present complex concepts and recommendations to non-technical stakeholders.Ability to operate in a fast-paced, time sensitive environment effectively managing multiple and changing priorities

Preferred education, skills, and experience.

Bachelor’s Degree, Business, Economics, Statistics or related field or equivalent work experience8+ years of experience in credit analytics, credit strategy, or loss mitigation analytics in the financial services industry5+ years of experience with SAS and SQL

The Americans with Disabilities Act

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click to view the U.S. Pay Transparency Policy, and for federal job applicant notices.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.