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Customer Service Collections Manager

1 month ago

Newark, United States PeopleShare Full time
***Now Hiring for Immediate Openings for Customer Service Collections Managers***
Are you tired of working in a dead-end job with nowhere to move up? Are you a collections professional and are tired of the hard-hitting tactics of 3rd party collections agencies? PeopleShare is hiring for an amazing Customer Service Collections Manager opportunity with one of the most rapidly growing HVAC companies on the east coast. 
As a Customer Service Collections Manager, you’ll be joining a solid team of finance professionals to manage accounts and contact customers to collect past due balances and set up payment plans. This is not a 3rd party collections agency This is a private company where a service-driven approach to customer service is key- no tactics, no gimmicks, just a helpful approach to updating accounts 
The ideal candidate for the Customer Service Collections Manager  position will have a minimum of 3 years experience in collections or other related finance industries as well as a proven history of great customer service. Don’t miss out, apply today 

Job Details for the Customer Service Collections Manager :
  • Schedule: Monday-Friday, Full time with FLEXIBLE START TIMES between 7:45am-9:00am 
  • Pay Rate: $19-21/hr (negotiable based on experience)

Job Responsibilities & Description for the Customer Service Collections Manager :
  • Manage customer accounts to ensure payments are up to date
  • Reach out to customers to inform of past due balances, collect payments, and assist with payment plan setup 
  • Process refunds and credit card payments 
  • Manage updated account information and memberships renewals/ extensions/ cancellations
  • Answer customer questions in regards to payment and account-related issues
  • Research customer account information, payment history, and documentation as needed

Job Requirements for the Customer Service Collections Manager :
  • High School Diploma or GED required
  • Must have outstanding mathematical and analytical skills
  • Must be detail-oriented
  • Must have at least 3 years of experience in collections or other finance-related fields 


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Delaware (DE) – New Castle, Newark, and Wilmington.  We have openings for warehouse, assembly, production, forklift, machine operators, maintenance mechanics, Customer Service Collections Manager , receptionist, data entry, customer service, insurance, sales, substitute teaching, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, and office managers.
PeopleShare and its affiliate (Best Practices Staffing) provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. IND9