Customer Manager
2 months ago
DESCRIPTION
Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.
RESPONSIBILITIES
-
Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
-
Develop a Customer Business Plan that will deliver the principals’ business priorities.
-
Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
-
Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
-
Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
-
Operate within the designated budget.
-
Pro-actively communicate with key principals.
-
Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
-
Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.
-
Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).
-
Pro-actively share information and customer/principal information with other team members to build organization capacity.
-
Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
-
Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
-
Meeting the physical requirements – listed below.
-
Other duties as assigned.
QUALIFICATIONS
Bachelor of Arts Degree or equivalent work experience
A minimum of six months of relevant experience in retail (CPG industry), marketing, space management and/or resets. Sales administration or finance experience preferred.
Expertise in Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications. Must have excellent presentation and communication skills. Must be able to handle multiple projects simultaneously.
Must have a valid driver’s license
This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position
Acosta Sales & Marketing is an
-
Customer Service Manager
1 month ago
Lancaster, United States Frank Group Full timeJob DescriptionJob DescriptionPosition Summary100% Remote - Requires Customer Service Management within a Manufacturing industry. Retail experience will not qualify for this role.The Customer Service Manager will be responsible for overseeing all aspects of customer service and order fulfillment processes at the manufacturing site, working closely with both...
-
Customer Service Manager-Evaporated Milk
5 days ago
Lancaster, Pennsylvania, United States Upstate Niagara Cooperative Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to lead our Evaporated Milk team at Upstate Niagara Cooperative. The successful candidate will be responsible for managing customer relationships, resolving issues, and driving sales growth.Key ResponsibilitiesManage and develop a team of Customer Service Representatives to...
-
Customer Service Representative/Account Manager
1 month ago
Lancaster, United States Tristarr Recruiting Full timeJob DescriptionJob DescriptionA well-established manufacturing company in the Greenfield area of Lancaster is seeking an Customer Service Representative/Account Manager for their team! The Customer Service Representative is responsible for working with the sales team and managing all sales and customer service activities for assigned accounts....
-
Lancaster, Pennsylvania, United States edgecomputingassociation Full timeJob SummaryWe are seeking a highly skilled Financial Services Technical Support Specialist to join our team at edgecomputingassociation. As a key member of our Treasury Management department, you will provide exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting assistance to...
-
Customer Advocate
2 months ago
Lancaster, United States Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company....
-
Customer Service Rep
3 months ago
Lancaster, United States Empowered Cities Full time**Location** Lancaster, Texas **Customer Service Rep** Summary:The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.Job Duties: Interacts with customers by phone, email, or in person and...
-
Customer Service Representative
3 weeks ago
Lancaster, United States FFE Transportation Full timeCustomer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Lancaster, TX location. Responsibilities: Perform customer service functions related to the business. Responsible for daily hands-on customer related situations, account development and customer satisfaction. Commit to and receive detailed customer...
-
Customer Service Representative
3 weeks ago
Lancaster, United States Harrisburgpremier Full timeBenefits: Bonus based on performance Flexible schedule Opportunity for advancement General Purpose: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and...
-
Customer Service Representative
5 days ago
Lancaster, Pennsylvania, United States M&T Bank Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at M&T Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine customer problems in a timely manner.Key Responsibilities:Provide exceptional...
-
Customer Support Coordinator
2 weeks ago
Lancaster, Pennsylvania, United States ECORE International Full timeCustomer Experience - Account SpecialistECORE International is seeking a dedicated individual to support our Customer Service Department. This role is essential in assisting Account Managers with order management and providing exceptional phone support. The Account Specialist will serve as a vital resource across various brands and markets, ensuring seamless...
-
Customer Service Associate
2 weeks ago
Lancaster, Pennsylvania, United States MANCHESTER SUBARU Full timeService ReceptionistJob Category: Dealership AdministrationJob Overview:As a Service Receptionist, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include:Managing incoming calls to the service department, ensuring calls are directed to the appropriate personnel or taking...
-
Customer Service Representative
3 months ago
Lancaster, United States FFE Transportation Full timeCustomer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Lancaster, TX location. Responsibilities: Perform customer service functions related to the business. Responsible for daily hands-on customer related situations, account development and customer satisfaction. Commit to and receive detailed customer...
-
Customer Success Specialist
3 days ago
Lancaster, Pennsylvania, United States RJW Industrial Full timeJob DescriptionOverview:RJW Industrial is seeking a highly skilled and detail-oriented Customer Success Specialist to join our team. As a key member of our internal sales and support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Communication: Serve as the primary point of...
-
Customer Service Representative
3 weeks ago
Lancaster, United States MPW Full timeJob DescriptionJob descriptionJob Function: Serves customers by providing product and service information; quoting and processing new customer orders; resolving product and service problems. Essential Functions: 1. Manage incoming calls and emails and directing them to the appropriate department. 2. Attracts potential customers by answering product and...
-
Customer Service Ambassador
3 days ago
Lancaster, California, United States U-Haul Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our operations.Key ResponsibilitiesCustomer Service:...
-
Customer Relationship Specialist
2 weeks ago
Lancaster, Pennsylvania, United States Traditions Bank Full timeJob OverviewThe Customer Relationship Specialist plays a pivotal role in fostering connections with both existing and prospective clients by promoting the bank's diverse offerings and associated features. This position is essential in actively seeking new clientele to achieve team objectives. The individual excels in delivering exceptional customer service...
-
Customer Service Representative
2 weeks ago
Lancaster, Ohio, United States PNC Financial Services Group Full timeJob DescriptionJob ProfilePosition OverviewAt PNC Financial Services Group, our workforce is our most significant differentiator and competitive edge in the markets we operate. We are all committed to providing the best experience for our clients. We collaborate daily to cultivate an inclusive workplace culture where all employees feel respected, valued, and...
-
Customer Service Specialist
2 weeks ago
Lancaster, California, United States REV Group Inc Full timePosition Overview:The Customer Service Specialist plays a crucial role in managing warranty processing and customer service interactions. This position requires adept handling of various tasks and engagement with individuals possessing diverse skill sets. A strong emphasis is placed on ensuring customer satisfaction through effective communication and...
-
Customer Relations Representative
2 months ago
Lancaster, United States Upstate Niagara Cooperative Full time** Customer Relations Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001807 Showing 1 location **Job Details** **Description** The Customer Relations Representative is responsible for maintaining solid customer relationships by processing orders, coordinating and communicating all related tasks with speed, accuracy...
-
Customer Service Representative
2 months ago
Lancaster, United States Lancaster Parking Authority Full timeJob Type Full-time Description Summary/Objective The Lancaster Parking Authority is committed to providing efficient, customer-friendly parking services to the City of Lancaster. We manage parking facilities, enforce parking regulations, and handle citation accounts. Our goal is to ensure a seamless parking experience for all our customers, including...