![Tristarr Recruiting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative/Account Manager
1 month ago
A well-established manufacturing company in the Greenfield area of Lancaster is seeking an Customer Service Representative/Account Manager for their teamÂ
The Customer Service Representative is responsible for working with the sales team and managing all sales and customer service activities for assigned accounts. The Customer Service Representative assures all accounts are effectively serviced (order entry & accuracy, confirmed ship dates, customer collaboration, sales gap and/or opportunity analysis and overall customer satisfaction). They also collaborate with Production, Operations, Engineering, Shipping, Planning, Sales, Quality, Pricing Analyst, Accounting and the Executive Team to report key customer or market changes.
Duties will include:
- Enter customer orders, with 100% accuracy, and facilitates the progression of orders through production and shipping to ensure commitment dates are met
- Meet or exceed assigned account performance goals
- Contributes toward exceeding the annual goals
- Manage all other key account activity to include but not limited to: Order entry (either manual purchase orders or EDI (Electronic Data Interface), Price Validation / Minimum Order Qty’s, Expedites, Open Order and Follow up Reports, Tracking, invoice, packing slips, PODs, Sales Order Alignments, Scorecard Management
- CRM Updates (Contacts, Key Information and Market feedback)
- Specification Review Requests
- Quote Process (including win/loss tracking)Â
- Returns, Rejected Material or Quality Concerns
- Debit / Credit and Invoice resolution with pricing analyst
- Pursue new opportunities with existing and/or new accounts
- Provides key account updates towards the monthly S&OP and the 12-month forecast
- Serves as the Voice of the Customer to all other departments
- Contributes to scheduled internal and customer huddles or sales meetings
- Supports key customer meetings both on-site and with travel to a customer corporate headquarters or manufacturing plant
- Foster account relationships at multiple levels of their organization
TRAVEL:
- < 5% travel (other locations, conferences, or training)
QUALIFICATIONS:
- Bachelor’s Degree preferred.
- In lieu of a bachelor’s degree, prior Customer Service or Inside Sales experience with knowledge of Customer Service principles, and procedures preferred or 5 years in a similar environment.
- Experience in a manufacturing environment preferred.
- Organized, able to prioritize, multi-task, detail oriented and meet deadlines
- Strong interpersonal, customer service, listening and presentation skills.
- Proficiency in Microsoft Office, proficient typing skills, and internet navigation.
- Proficiency in standard organizational, administrative and documentation procedures, with a proven ability to multi-task, prioritize, organize, and manage time effectively.
- Proficiency with ERP systems preferred.
This is a great full-time opportunity with a centrally located business here in LancasterÂ
START DATE:Â Pending interview process
PAY RATE: $19-22/hr. plus PTO, benefits (401K plus match, health insurance, dental and vision, flexible spending accounting, health savings accounts, tuition reimbursement, disability insurance)
HOURS:8:00am to 5:00pm Monday through Friday
DRESS CODE:Â Business casual
-
Customer Service Representative
3 months ago
Lancaster, United States Suburban Propane Full time> > **Customer Service Representative** **Lancaster , PA** **JOB ID: 7757** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...
-
Customer Service Representative
3 weeks ago
Lancaster, United States FFE Transportation Full timeCustomer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Lancaster, TX location. Responsibilities: Perform customer service functions related to the business. Responsible for daily hands-on customer related situations, account development and customer satisfaction. Commit to and receive detailed customer...
-
Customer Service Representative
18 hours ago
Lancaster, Pennsylvania, United States M&T Bank Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at M&T Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine customer problems in a timely manner.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
3 months ago
Lancaster, United States FFE Transportation Full timeCustomer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Lancaster, TX location. Responsibilities: Perform customer service functions related to the business. Responsible for daily hands-on customer related situations, account development and customer satisfaction. Commit to and receive detailed customer...
-
Customer Service Representative
1 month ago
Lancaster, United States Lancaster Parking Authority Full timeJob Type Full-time Description Summary/Objective The Lancaster Parking Authority is committed to providing efficient, customer-friendly parking services to the City of Lancaster. We manage parking facilities, enforce parking regulations, and handle citation accounts. Our goal is to ensure a seamless parking experience for all our customers, including...
-
Account Services Representative
4 days ago
Lancaster, Pennsylvania, United States ECORE International Full timeCustomer Experience - Account SpecialistECORE International is seeking a dedicated professional to join our Customer Service Department as an Account Specialist. This role is pivotal in supporting our Account Managers by facilitating order processing and providing phone assistance.Key Responsibilities:Deliver exceptional customer service by actively engaging...
-
Customer Service Representative
2 weeks ago
Lancaster, United States Tad PGS Full timeAssist distributors, general aviation OEMs, and end users with various questions in relation to all products Prepare all orders for the entry system or manage electronic data transfer of orders Coordinate with various other departments such as Produc Customer Service Representative, Customer Service, Representative, Production, Retail, Staffing
-
Sr Customer Service Representative
7 days ago
Lancaster, United States Genuine Parts Company Full timeJob Description SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens...
-
Sr Customer Service Representative
4 weeks ago
Lancaster, Pennsylvania, United States GENUINE PARTS COMPANY Full timeSUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
4 weeks ago
Lancaster, United States Genuine Parts Company Full timeSUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Customer Service Representative
1 week ago
Lancaster, Ohio, United States PNC Financial Services Group Full timeJob DescriptionJob ProfilePosition OverviewAt PNC Financial Services Group, our workforce is our most significant differentiator and competitive edge in the markets we operate. We are all committed to providing the best experience for our clients. We collaborate daily to cultivate an inclusive workplace culture where all employees feel respected, valued, and...
-
National Account Service Representative
1 week ago
Lancaster, Pennsylvania, United States Clarkassociatesinc Full timeJob OpeningJob Title: Customer Service RepresentativeCompany: Clark Associates, Inc.As a Customer Service Representative, you will play a crucial role in our organization.Location: Lancaster, PACompensation: $52,000 annuallyAbout UsClark Associates, Inc. has been a pioneering entity in the Food Service sector for over 50 years. Our latest division, Clark...
-
Sr Customer Service Representative
4 weeks ago
Lancaster, United States GENUINE PARTS COMPANY Full timeSUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
2 weeks ago
LANCASTER, United States Genuine Parts Company Full timeSUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Customer Service Representative II
1 month ago
Lancaster, United States GENUINE PARTS COMPANY Full timeSUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...
-
Account Manager
5 days ago
Lancaster, United States Staffing Service USA Full timeWe have a fantastic opportunity for an experienced Customer Service/Account Management associate! This is a full-time position paying up to $25/hr. What we offer all Customer Service/Account Management associate: Comprehensive, supportive training Great benefits package Family-like atmosphere Responsibilities for the Customer Service/Account Management...
-
Customer Service Representative II
1 month ago
Lancaster, Pennsylvania, United States GENUINE PARTS COMPANY Full timeSUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...
-
Customer Service Representative
2 months ago
Lancaster, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Lancaster, PA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
2 months ago
Lancaster, United States Community Choice Financial Family of Brands Full timeOverview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless...
-
Customer Service Representative
3 weeks ago
Lancaster, United States Accurate HVAC Full timeDescription Full-time Lancaster, OH Accurate Heating, Cooling and Plumbing is looking for Customer Service Representative. This position is based in Lancaster. As a CSR you will be the customer liaison overseeing the complete resolution process. This includes ensuring that the correct and satisfactory service is provided to meet the customers’ needs. WHO...